
Tich Kent
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Doesn't work at all offline, and if you try and use it offline it sometimes logs you out (and for corporate accounts you can't log back in without laptop and VPN, so if you are in transit you are stuffed). Useless for corporate (or indeed any) travel until it caches details and works offline (on plane, train, underground, or when roaming data not available).
3 people found this review helpful

A S
Had to pay for train tickets off my own card. No record whatsoever of the transaction, raised it with 'Ayesha' from the Support Team, who then tried to gaslight me by pretending I hadn't used their service. Provided proof of purchase from my own bank, and yet was still told immediately after to provide evidence as they have no record kept of it in their own system
1 person found this review helpful

Naftali Weiss
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the need to update in order to use the app is way too frequent. auto update does not work. Also, biometric unlock and a longer login timeout would be nice.