
Kenny Guillotte
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I've purchased 2 of these collars and had at least one of them replaced by warranty. They are all terrible. They work for a few weeks, then the tracking function works worse and worse. Before long, the collars will only update the location in the app every 5-15 minutes, which is nearly useless. It doesn't matter how many bars of service you see, the tracking just won't work well. Additionally, you can't send commands, such as the whistle, to the collar reliably.
3 people found this review helpful
OnPoint Systems, LLC
October 24, 2025
We sincerely apologize for the trouble you've had with Tracking. Commands such as the whistle and flashlight require a good cell connection to work. The cellular component of the collar is fully optional and not needed for the collar to function or contain your dog. We'd be happy to take a look into this. Contact us at support@spotonfence.com.

Rebecca Brawley
the live tracking with the subscription is gold. I wish I could change the sounds the app makes for different notifications. like a siren for an escape from the fence. also, it'd be great to have known it needs some time to get the correct location. live tracking shows my dog in crazy places as it connects to satellites and he gets corrections, even if he's in a safe place. I'd also like to be able to set a reminder to charge the collar before it's too low, like overnight.

Shawn Whitney
While I trust that the collars are working decently, this app does not. It freezes often and I need to reset it. This is frustrating when I am trying to track or refresh my dog's location. Also, if a dog is outside of a fence, there is an internal pop-up notification which is great. But I have 2 dogs, if one is outside the fence and the other is the first dog in the list, it gets stuck in endless pop-ups of the 2nd dogs. Close to being a good app. Just not quite.
10 people found this review helpful
OnPoint Systems, LLC
September 18, 2023
We are sorry to hear that you are experiencing difficulties with your app. The issues you mentioned typically mean you do not have all of the permissions enabled to the app. Please visit your settings and make sure it says 'No Permissions Denied'. If there is an option to delete permissions when not in use, please make sure that is unchecked.