Squadcast Incident Management

Squadcast, Inc.

About this app

Squadcast is a modern reliability management tool that is designed to help tech teams keep their services always on and stay in control during incidents. Incidents can occur at any time. With our mobile app, collaborate efficiently to resolve quickly with access to real-time incident information. Squadcast connects all relevant stakeholders of an organization ranging from IT, NOC, engineering, customer support, and business leaders into one platform that enables transparency during critical incidents, and reduces mean time to resolve incidents.

The features include incident and resolution actions, schedules, who is on-call, create incident, incident notes, activity timeline.

*An existing Squadcast account is required to use this application. Additionally, please use the Web App for set-up and configuration before you sign-in here. You can signup here: https://www.squadcast.com/register

Ratings and reviews

This is the worst pager app I have ever used, and I've tried a half dozen or so. The app constantly crashes when opened from a notification (i.e. a page -- the primary function of the app!). The notification noise is a hardcoded custom sound that will never wake _anybody_ up as it's about as attention-grabbing as a mouse footstep. The webapp/backend service is no better. Schedules are hard to view and edit, completely impractical for even a medium team. Do not buy this software at any cost.

I see a lot of reviews complaining about instability, but the new updates since mid 2023 have really improved stability, made navigating the schedule easier, and cleaned up incident management. The app works very well for what we need it for (70% waking me up if I am needed, 30% doing things I could do on the website anyway). Check it out again if you tried it in 2022 and found it hard to use!

Whenever i checked schedule, it keep refreshing within seconds, and one second shows first week then i scroll it showed last week, nect second again first week and again 2nd week. Same with incident page, when move to side page it shows screen of first page

What's new

Reliability and UX improvements in the incidents listing screen