![](https://play-lh.googleusercontent.com/a/ACg8ocJdy2LgB-imIxnlLbzT7V7JVEtZEPKSRB9idswc4TrMOu82AA=s32-mo)
Ciara Doyle
I've been using this app since it first launched & love it! The user experience & interface are really straightforward. I had an issue whereby I couldn't install the app after an update. I contacted the Squid team who promptly responded & assisted me in troubleshooting the issue. Unfortunately we couldn't find a resolution, but Sadhbh continued to follow up with me. Eventually after an Android update I was able to reinstall the app. All this is to say that the customer service was exceptional!
4 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocK01rkFXkNYXmL9MPYjwONqKoXra0xJyKgN5O_4gGKuPPU4ig=s32-mo)
Stephen Brady
- Flag inappropriate
- Show review history
Since the major UI update, the app isn't activating on first touching the puck. It opens the app, but doesn't register the tap as a transaction . Queen I tap a second time, it might register the transaction. Only 1 in the last 15 taps have registered in the app. 😏 Uninstalled and reinstalled. Still the same. Friends saying the same since update Shame, app worked flawlessly before the major revamp. Opening the app before scanning... Only one tap is registered in a series of taps.
2 people found this review helpful
Squid Rewards
June 13, 2023
Hi Stephen,
Could email us on support@squidloyalty.ie we can look into this for you and look at getting this issue fixed for you as soon as possible.
![](https://play-lh.googleusercontent.com/a/ACg8ocIlYJ_aKgN85vZkuWF9iZmFdoepWqCQi3nqNX35A-gaiBtnZQ=s32-mo)
Sinead Chambers
Great App! I'm so happy when I hear a business is with squid, as I can have all my loyalty cards in one place! I often tap my phone to pay & I can now tap the app after for my loyalty stamps! All I need is my phone, which I always have with me anyway! I don't have to worry about losing or forgetting a loyalty card. So far, it's been working perfectly for me. Can't complain. VERY HANDY! 🙂
11 people found this review helpful