Chatstack

- August 19, 2015

Everyone

Business

( 84)

Description

You are able to see who is currently browsing your web site and accept incoming chat requests from your web site visitors right on your Android device. Chatstack (formerly Live Help) also allows you to view chat history and manage operator accounts.

Please note: This software requires our Chatstack Server Software v3.80 or above (starting at US$159) You can not use this Android app unless you have already purchased and installed our Chatstack software on your web site.

For support, please visit our web site at http://www.chatstack.com/kb/ or email support@stardevelop.com

Reviews

3.5

84 total

5 37

4 9

3 15

2 5

1 18

David Zendzian

Excellent application. One thing I noticed is that when in a chat the User avatar shows the same for the chatter & the support staff. Also, it would be nice to be able to change the notification sounds for the app specifically. It would be nice to know that a chat has come in and not a generic phone notice (sms message, etc). If it wasn't for these I would have given it a 5 rating!

durai selvan

I had a licence problem. They fixed it quickly, thank you I am using in lg g3 android 5, it's not showing history and not alerting chat notification repeatedly, totally it's not working properly. Do something to work, NOW ITS FIXED, WORKING GOOD

Ramnath

After upgrade latest version After upgrade text color not visible in chat conversation. We cannot able to use the app. Please give solution as soon as possible. Loss of business

Seren Dipidy

Chat notifications come up but when I click on them they don't open. Does not work. Uninstalled it.

Kristen Alger

hmm when it worked it was fantastic, but I put it on my samsung galaxy grand prime and now it keeps crashing after I log in.

Perry Toone

Works well. I notice it does not save notification settings. I never receive notification of chat unless I change it every time.

User reviews

David Zendzian January 18, 2016

durai selvan August 20, 2015

Stardevelop Pty Ltd August 20, 2015

The issues with the Google Play licensing are now fixed in v1.88 and above

Ramnath August 20, 2015

After upgrade latest version After upgrade text color not visible in chat conversation. We cannot able to use the app. Please give solution as soon as possible. Loss of business

Stardevelop Pty Ltd August 20, 2015

Hey Ramnath, thanks for your feedback and great to see the issue is fixed in v1.90

Seren Dipidy January 21, 2017

Chat notifications come up but when I click on them they don't open. Does not work. Uninstalled it.

Stardevelop Pty Ltd September 10, 2015

Please contact us at support@stardevelop.com so we can help troubleshoot why your live chat would be showing offline when using the Android app.

Kristen Alger July 14, 2016

hmm when it worked it was fantastic, but I put it on my samsung galaxy grand prime and now it keeps crashing after I log in.

Stardevelop Pty Ltd August 9, 2016

Hey Kristen, thanks for the feedback. We've sent you an email requesting further details so we can help troubleshoot the issue.

Perry Toone September 28, 2016

Works well. I notice it does not save notification settings. I never receive notification of chat unless I change it every time.

sadiq saddeeq August 23, 2015

After upgrade every thing is perfect

Dew lance June 28, 2015

Money wasted I was purchased this app at $19.x and license from whmcs but chat history show nothing. hang when i try to change date in chat history. Pending chat request does not show in chat history.. slow..

Stardevelop Pty Ltd June 28, 2015

Hey Dew, please email us at support@stardevelop.com so that we can investigate these issues for you.

Gee Tee June 21, 2015

Doesn't keep config! Why.. Why do some developers think it's OK to update an app and LOSE its configuration?! It's NOT good practice and should be stopped. So annoying that we now need to input all connection details again into all of our hardware! Shoddy development!

Stardevelop Pty Ltd June 24, 2015

The app settings should not be lost when you update the app. We did fix an issue with the auto-signin and a delay when the app initially opens in v1.84. If you are still experiencing issues with the app upgrades then please email us at support@stardevelop.com

Luis Costa June 19, 2015

New version won't show chat After upgrade to new version am not able to see any conversation same as history.

Stardevelop Pty Ltd June 24, 2015

Hey Luis, this issue was fix in v1.82. Please contact support@stardevelop.com if you are still experiencing issues.

Abdul-Aziz Arnold June 21, 2015

Its broken Cant see any responses. How do I downgrade to previous version?

Stardevelop Pty Ltd June 24, 2015

Could you please contact support@stardevelop.com if you are still experiencing this issue?

Master Terry A. Zahn July 12, 2014

Very Nice!!!... App works very well. Service and support are very good. I am quite happy. To others with "online/offline" issues, make sure your app killer or memory saver is not turning it off. WORKS VERY NICE!!! I use on S4 and Galxy Tab2 10.1.

Tim Swearingen April 15, 2015

Works great with my WHMCS Had up and running in 1 minute flat. It's great to have support for my customers while I am on the move, a great addition is that I can also look at logs and see which other support reps are online. Would be better if I could customize the look and sounds of the app.

Ricky Johansson September 30, 2014

Unable to connect, even tried disabling ssl on the webserver

Lukmanul Hakim June 17, 2014

Buggy Suck!, Always Online, I Must Uninstall This Apps If I Want to Offline

Krishna Murthy July 31, 2014

Very useful! Useful app & excellent support!

Almaatsam ballah Algheilani August 2, 2013

working Thanks for the update. It's working now.

Stardevelop Pty Ltd August 1, 2013

Please contact us via. email or Live Chat and we will be able to assist you further.

A Google User October 18, 2012

Great app with great support This is a great app with amazing support. Star's team is always very proactive and willing to help.

A Google User September 27, 2012

Latest update Broke the livehelp on our site!! It's buggy wish handy updated :( worked perfectly before!

A Google User July 9, 2012

Poorly designed What's the point of running this app if my phone only lasts a few hours. Why not use the Google push service? Developers don't ever respond, total waste of money.

Stardevelop Pty Ltd June 3, 2013

Google Cloud Messaging support has been added recently which significantly improves battery life. Please update to the latest release.

A Google User April 5, 2012

Final Word on Battery Its true. It cuts the battery on my Samsung Galaxy S II down to only a few hours. I can't use the app because my phone is dead by lunch. Its such a shame.

A Google User July 24, 2012

Useless Has wasted my battery on a new htc one x within 4hrs and also uses a lot of background data

A Google User August 2, 2012

Works Great Using galaxy note. The app working great. no noticeable battery drain. Pls do not comment if you dont know how to use an app. This works great.

A Google User May 25, 2012

Great apps Fast to connect. Very usefull when we are mobile

A Google User May 20, 2012

Bravo Good app

A Google User September 10, 2012

Exellent Chat Software!

A Google User March 5, 2012

Draining power Draining insane power on samsung galaxy Sii. Without this all it lasts 1-2 days, with this app it lasts 7 hour.

A Google User March 7, 2012

Power draining Brilliant app if it wasn't so power draining. Normally my phone lasts 1-2 days. Now it lasts 8-9 hours idle with this app running. Samsung Galaxy SII I-9100.

A Google User November 2, 2011

Horrible on battery life Good app but horrible on battery life. HTC Evo. Phone runs 8+ hours without livehelp, with livehelp running and NO chats all day phone lasts 3-4 hours at best.

A Google User January 2, 2012

Can't use for a long time This app causes the LG P500 to get very hot. Also uses a lot of battery and I have an extended life battery

A Google User November 5, 2011

Best app I have ever used. People cry about battery life, get an extended life battery. No issues using this app. I recommend to all support persons.

A Google User July 5, 2011

Well worth the money. This makes things so convenient working with client support while on the go. A couple concerns but worthwhile still.

A Google User December 20, 2011

Works nicely Works nicely on Samsung galaxy s2. I haven't noticed any battery drain either.

A Google User October 20, 2011

Greatest addition to the rest of the software. Very glad I went this route vs the other options. Keep improving!

A Google User June 29, 2011

10 stars (out of 5) gives lots of info, runs great, great app, well worth $$

A Google User May 14, 2011

Love it! Works great and very fast! A must have!

A Google User May 26, 2011

Excellent software. Nobody offers a better client out there. This is one of the best ways to provide great customer support.

A Google User May 19, 2011

Thanks great app

A Google User May 10, 2011

Sweet! Finally. Works well on my galaxy tab and allows me to view visitors and offer live help anywhere.

Christianette Badar March 24, 2015

Always online I use this app as a customer support and i may say that it is very useful. But verytime my shift ends, I will set my status to offline and log out. But for some reason i still keeps on getting pending chat alerts even though i force stop this app from my application manager. Because of this, customers think that we are just ignoring their chats when actually its our work off hours. And i was forced to uninstall becausr of this bug.