- Chat with your customers anywhere, anytime and impress them with your service
- Stay on top of incoming chats and messages with event notifications
- Provide real-time support to customers on the go
The highly-anticipated Android app for Zopim is entering its last phase of testing.
- See who's online on your site in real-time.
- Provide customer support and live chat from the comfort of your couch.
- Be more productive with our shortcuts feature.
- Don't worry about missing messages while chatting with our in-app notifications.
- Notifications remain active even when the app is running in the background.
- Receive the same great audio alerts as our online dashboard.
- Chats will remain updated even when you switch between our online dashboard and the app.
Frequently Asked Questions
- Does Zopim for Android support Push Notifications?
We will support push notifications in later releases. Currently, to support notifications, the app runs as a service in the background.
- How do I stay logged in to Zopim for Android?
The app will attempt in the background even if it is closed. It will only log out from the app, if you explicitly do so or if you login from the web dashboard.
- My visitor list is no longer being synchronized?
If this happens, log out and log back in to refresh your visitor list.
- I'm having issues with Zopim for Android. Where can I get support?
Zopim for Android has an in-app feedback system for users to report any bugs or errors. The feedback button can be found under Settings and Feedback. Alternatively, you can send an email to email@example.com. We appreciate all feedback and will do our best to reply to your concerns.
Freshdesk is an online customer support software that lets you engage customers through multiple channels like email, Facebook, Twitter, messages and through your own branded communities.
Get a quick overview of your helpdesk. Access all the tickets.
Sort tickets to filter your own or with views created on your cloud-based helpdesk
Canned responses make answering easier on the go.
Modify ticket parameters like priorities, agents assigned, status and others
Choose and execute programmed scenarios on tickets with one click
Add or remove watchers to a ticket
Mark spam and trash right from your phone
Save phone calls as tickets to your helpdesk*
Chat with customers from the app via email, Facebook, Twitter and more
Upload screenshots or files as attachments from Dropbox
Log time spent on a ticket
*Freshfone account is necessary to make and answer support calls on your phone
If you're looking for a live chat option, but just aren't ready for a paid edition then My Live Chat Free version is the perfect way to go. With inserting a simple piece of HTML code, a floating chat button that doesn't interfere with your website design, and key features to help you do chat right, you'll be chatting to your website visitors without any cost.
Why it is free?
At My Live Chat, we use the most effective technologies to provide highest quality at minimum price. This is why we are able to offer you totally free edition of live chat software and low-priced premium version.
The following features are available in the bloHUB for Bluegrass Live Operators CSPs only:
-View your Invoice
-View your SOW
-Open Trouble Tickets
BLO agents may also use the second tab for changing/selecting hours in Starmatic.
The application has also a "contact us" in case you have a hard time fixing the problem and will be an honor and a pleasure to help you FREE.
REMEMBER that after so many years in the industry we have come across many many situations where the customer could have easily fixed the appliance problem with a minimum knowledge.