- Chat with your customers anywhere, anytime and impress them with your service
- Stay on top of incoming chats and messages with event notifications
- Provide real-time support to customers on the go
The highly-anticipated Android app for Zopim is entering its last phase of testing.
- See who's online on your site in real-time.
- Provide customer support and live chat from the comfort of your couch.
- Be more productive with our shortcuts feature.
- Don't worry about missing messages while chatting with our in-app notifications.
- Notifications remain active even when the app is running in the background.
- Receive the same great audio alerts as our online dashboard.
- Chats will remain updated even when you switch between our online dashboard and the app.
Frequently Asked Questions
- Does Zopim for Android support Push Notifications?
We will support push notifications in later releases. Currently, to support notifications, the app runs as a service in the background.
- How do I stay logged in to Zopim for Android?
The app will attempt in the background even if it is closed. It will only log out from the app, if you explicitly do so or if you login from the web dashboard.
- My visitor list is no longer being synchronized?
If this happens, log out and log back in to refresh your visitor list.
- I'm having issues with Zopim for Android. Where can I get support?
Zopim for Android has an in-app feedback system for users to report any bugs or errors. The feedback button can be found under Settings and Feedback. Alternatively, you can send an email to firstname.lastname@example.org. We appreciate all feedback and will do our best to reply to your concerns.
If you're looking for a live chat option, but just aren't ready for a paid edition then My Live Chat Free version is the perfect way to go. With inserting a simple piece of HTML code, a floating chat button that doesn't interfere with your website design, and key features to help you do chat right, you'll be chatting to your website visitors without any cost.
Why it is free?
At My Live Chat, we use the most effective technologies to provide highest quality at minimum price. This is why we are able to offer you totally free edition of live chat software and low-priced premium version.
With Zendesk for Android you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.
Formilla Live Chat features:
Installs Instantly: Our live chat software works with any website platform, including WordPress, Joomla, Magento, Shopify, Drupal, and many more. Use one of our existing plugins to install instantly and chat with your users on-the-go from your Android phone or tablet.
Push Notifications: Stay logged in any time of day and receive push notifications even if the Formilla Live Chat app is closed or in the background. Never miss a chat, support, or sales opportunity again!
Real-time Visitor Monitoring: The Formilla Live Chat app will automatically display and update the number of active visitors currently on your website right on your Android smartphone or tablet. Login to the Formilla web interface and initiate live chats with users, see what web page URL they're currently visiting, the referring site URL, whether they're a new or returning user, etc. Look out for the next upgrade of our app soon to do this all from your phone or tablet as well! Formilla Live Chat visitor monitoring comes with any of our Premium account packages.
Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, Japanese, Russian, Korean, Polish, and much more!
Pro-active Chat: Enable pro-active chat to trigger live chat automatically with a visitor on your website after a defined number of seconds.
User/Agent is Typing a Message...: Now you don't need to wonder if the person you're chatting with is even on the other end! Formilla Live Chat keeps visitors and agents informed if the User or Agent is typing a message. This improves usability and makes conversations more enjoyable.
Visitor Technical Info: Easily access your chat visitor's technical details from your Android phone or tablet such as what operating system, browser, or screen resolution they're using.
Custom Banners, Colors, and Themes: Formilla Live Chat software Premium packages allow you to customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!
Attention Grabbers: Formilla Live Chat offers the use of an Attention Grabber to get the attention of your visitors! Upload a custom image with your picture or any other message you'd like to communicate. Get creative and use it for marketing promotions too!
Advanced Customization: Formilla Live Chat software gives you the ability to stretch the width and height of the live chat button, add an image such as your logo, and control the location down to the pixel! You get access to the CSS for the live chat button and attention grabber to make it look perfect!
Offline Email Form: Formilla Live Chat software automatically displays as an 'Email us' button on your site when you're offline. You can manage offline messages through the Formilla Customer Inbox or on the go by using your preferred email client. The Customer Inbox comes with your live chat software account as a Help Desk solution for managing customer email, customer feedback, prioritization, and ticket management.
Your customers are waiting to hear from you so get started now!
- Monitor all visitors to your website in real time
- See where visitors are coming from, whether is is search engine query or link referral
- Get insights into visitor's geographical location and browser information
- Accept chat requests and close sales
- Proactively invite browsing visitors to chat
- Handle multiple chats simultaneously
- Transfer active chat session to other operators or departments on your LiveHelpNow account
Note: You must have an active LiveHelpNow account to use this app.
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Freshdesk is an online customer support software that lets you engage customers through multiple channels like email, Facebook, Twitter, messages and through your own branded communities.
Get a quick overview of your helpdesk. Access all the tickets.
Sort tickets to filter your own or with views created on your cloud-based helpdesk
Canned responses make answering easier on the go.
Modify ticket parameters like priorities, agents assigned, status and others
Choose and execute programmed scenarios on tickets with one click
Add or remove watchers to a ticket
Mark spam and trash right from your phone
Save phone calls as tickets to your helpdesk*
Chat with customers from the app via email, Facebook, Twitter and more
Upload screenshots or files as attachments from Dropbox
Log time spent on a ticket
*Freshfone account is necessary to make and answer support calls on your phone
- Read messages in discussion topics.
- Share files, images, or photo moments captured directly on your mobile.
- Get connected and express yourself easily with the "Like" button.
- Brighten up conversations with wide categories of emoticons.
- Tag members easily with the '@ mention' feature.
- Receive push notification when someone '@ mention' to you or posts on favorite topics.
- Manage topics.
- View 'Talk' list and messages in Talk.
The following features are available in the bloHUB for Bluegrass Live Operators CSPs only:
-View your Invoice
-View your SOW
-Open Trouble Tickets
BLO agents may also use the second tab for changing/selecting hours in Starmatic.
★ Access to Contacts, Accounts, Potentials, Leads, Tasks, Events, Cases, Vendors, Products, Quotes and Call Logs in CRM
★ View, Create, Edit and Delete records in all supported modules
★ Offline access to customer information when outside network coverage area
★ Adding/Modifying customer information offline will be auto-synced to the Server once network connection is available
★ Powerful search function helps searching for required information in both Client (offline) and Server (online)
★ Ability to Call contacts directly from within the app and log calls subsequently
For further questions, please email us to email@example.com
Agents and managers can stay connected to their Kayako Helpdesk and keep their finger on the pulse. Whether working from home, in a meeting or in a coffee shop, the best mobile customer service experience is just a tap away.
Kayako for Android has been rebuilt from the ground up for speed and usability, with a cleaner, clearer look.
Kayako for Android requires Kayako 4.60 or later.
• Access all your departments and tickets
• Reply to tickets, update ticket fields and add notes
• View custom fields and file attachments
• Support for ticket time tracking
• Star tickets for quick reference
• Offline caching lets you view fetched tickets when offline
• Search for tickets across the helpdesk
• One-tap access to saved searches (filters)
• Support for ticket macros to fly through tickets
• Push notifications
Firehose Chat makes it easy to carry on live conversations with people who visit your websites. You can chat with customers just like you would when sending a text message to a friend!
Here's how it works: We give you a snippet of code to paste into the HTML of your website and that's it! In the app, you'll see a list of everyone who is on your website. They'll see a chat box in the bottom right corner of your website. You can chat with them, they can chat with you. It's simple!
• UNLIMITED Website Installs - Put the chat box on as many websites as you want, you'll be able to tell which site and page visitors are on in the app.
• Test Drive Before You Sign Up - Not sure if you want to use our service? No problem! Try it out before you ever sign up for a free or paid account, you don't even need a log in and you don't need to install anything on your own site, we take of everything in the test drive for you!
• Fast and Easy Install - Just copy and paste some code onto your website and you're ready to start chatting!
• LIVE List of Every Visitor on Your Websites - Quickly and easily see who is on your site and where they are located in the world.
• Visitor Information
• Which website (if any) referred a visitor to your site
• The current website/page being viewed
• How long a visitor has been on your site (Coming Soon to Android)
• How long a visitor has been on the current page (Coming Soon to Android)
• Browser/Operating system being used (Coming Soon to Android)
• Geographical Location
• IP Address (Coming Soon to Android)
• Agent Chat Initiation - Why wait for customers to start chatting? You can start the chat with them.
• Fast, Reliable, Stylish, and Easy to Use Website Chat Box
• Notifications on ALL of Your Devices! - Get notified of a new message just like when you receive a text message. Free apps are available for Android, iPhone/iPod Touch/iPad, Mac OSX, and an online interface.
• "Do Not Disturb" Mode - Can be set manually, or according to certain hours of the day.
• Answering Machine for When You're not Around - visitors can leave their e-mail and a message so you can respond later.
• Typing Status Indicators - (Coming Soon to Android) You can see when a visitor is typing and they can see when you're typing.
• UNLIMITED CHAT AGENTS!!! - Invite others to help you chat. You can invite as many other people as you want with NO ADDITIONAL COST.
• Chat Box Customization - Customize location on screen and/or embed the chat box as a pop-up. You also have complete control over the CSS of the chat box.
• Chat History - (Coming Soon to Android) Browse through every conversation you've ever had with a visitor.
• Team mate Typing Status Indicators - (Coming Soon to Android) See when your team mates are typing so you don't both accidentally chat with a visitor when one agent is all that is needed.
Upgrade to Premium for Just $14.99/Month
Upgrades by in-app purchase via Google Play Services will be added in the near future. For the time being, your only option for upgrading within the app is to tap the upgrade option in settings, which will take you to our billing page (https://billing.firehosechat.com).
Terms of Service: https://firehosechat.com/tos.html
For more information visit our website (https://firehosechat.com) and chat with us.