Great service, appalling app. I've contacted the support multiple times to report all the bugs I'd come across the mobile app. As a former software developer and a non-paying user, I took the time to make sure that the bugs I was reporting were reproducible. Nothing has ever been done. It's a shame really, because I love their service. Give this app the so much needed overhaul. Thank you.
I have found Statcounter to be an amazing window into my customers' behavior. Absolutely the best tracking and Analysis application I have ever found. And I have tested many of them. It's extremely user-friendly and complete, and I use it for both my wife's business and my own. Also terrific fast customer support. Do yourself a favour and sign up for a free trial. Seriously, I wouldn't consider running my business without it from this point forward. I have no finacial interest in this review.
4 people found this review helpful
Doesn't work. I've installed and reinstalled the code, followed instructions, nothing helps. I know people are visiting because I've asked them to. It doesn't track my visits either, even without a blocking cookie. I couldn't even contact their support. The page crashed when I submitted a request to support. They haven't tracked any visitors in days. You're better off paying for a service that will actually work.
10 people found this review helpful
January 14, 2019
Hi Caina, very, very sorry for all of the inconvenience here, this is definitely a most unusual situation. Could you please try contacting our support email address at firstname.lastname@example.org? Again, very sorry for the trouble. Thank you!