
Iain Milnes
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Unlike many, I had no problems to connect my new refrigerator to my Wi-Fi and then to access it on my phone. The refrigerator did a software update straight away, which seems bizarre for this kind of product. After that, the app is fairly useless. I have set the temperature units on the fridge to °C, but the app shows only °F. How hard is it for Sub-Zero to do? Then I find that the app shows only the set temperature, not the actual temperature. But when I'm away, I want to know if it's ok.
8 people found this review helpful

John Hines
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I originally gave a two-star review, because the app took forever to load. In their response, Sub-Zero suggested I send feedback. So, I sent a screen recording to the support address, and, you guys, they pushed an update to our dishwashers which eliminated the delay. I am beyond impressed. 5-stars, for both the update, and for the app that now loads. Also, being colorblind I really appreciate the muted colors in the app. Usually I have to wonder if I'm missing something, but not here.
3 people found this review helpful
Sub-Zero Group, Inc.
October 20, 2025
Good morning, John - Thank you for reporting delays. Can you please provide more information, such as how long it takes to load the appliances, are there any errors, can you access information when the appliances load, what is your Wi-Fi signal strength when this occurs? Thank you kindly, Digital Product Experience Team

Eric Korpela
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Not worth the trouble. If you want network connected appliances, this is not the way to do it. I had to switch to an open WiFi network to be able to connect to the appliances in order to give them the WiFi SSID and password. It seems to want to do every part of the setup through Bluetooth, but, of course, it doesn't know how to tell android to connect and repeatedly pops up notifications of not being able to connect. If the bluetooth connection fails, the app just hangs at that step with no message. If you exit the app and resume it goes back to the hung step. To start over you have to reboot your phone. Subzero Cove and Wolf make good appliances, but their technology leaves much to be desired. Maybe I'll have to borrow an i-phone for setting them up.
16 people found this review helpful