
Iain Milnes
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Unlike many, I had no problems to connect my new refrigerator to my Wi-Fi and then to access it on my phone. The refrigerator did a software update straight away, which seems bizarre for this kind of product. After that, the app is fairly useless. I have set the temperature units on the fridge to °C, but the app shows only °F. How hard is it for Sub-Zero to do? Then I find that the app shows only the set temperature, not the actual temperature. But when I'm away, I want to know if it's ok.
8 people found this review helpful

John Hines
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I originally gave a two-star review, because the app took forever to load. In their response, Sub-Zero suggested I send feedback. So, I sent a screen recording to the support address, and, you guys, they pushed an update to our dishwashers which eliminated the delay. I am beyond impressed. 5-stars, for both the update, and for the app that now loads. Also, being colorblind I really appreciate the muted colors in the app. Usually I have to wonder if I'm missing something, but not here.
3 people found this review helpful
Sub-Zero Group, Inc.
October 20, 2025
Good morning, John - Thank you for reporting delays. Can you please provide more information, such as how long it takes to load the appliances, are there any errors, can you access information when the appliances load, what is your Wi-Fi signal strength when this occurs? Thank you kindly, Digital Product Experience Team

e s
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I finally managed to connect freestanding double wolf range and sub-zero fridge and freezer. But the wolf built in oven cannot connect to app. Everytime it searches for wifi connection I let it run and after 3 minutes system tells my it couldn't find wifi. the other appliances didn't have that issue and they're all in the same kitchen. Now I can't open app. So I uninstalled app and re-installed app... however, system is telling me the app has a bug and can't do anything... Honestly......?!?!?!??
6 people found this review helpful
Sub-Zero Group, Inc.
March 6, 2023
e s, Our developers implemented a solution. Please update your SZG Owner’s App: https://www.subzero-wolf.com/assistance/answers/sub-zero/common/sub-zero-group-owners-app-updates. Our Sub-Zero Customer Care Team is available at (800) 222-7820, Monday-Friday, 7:00 a.m. - 7:00 p.m. Central. Thank You, Digital Product Experience Team.