Sub-Zero Group Owner's App

Sub-Zero Group, Inc.

About this app

Experience complete control of your appliances from anywhere. Remotely preheat your oven on the way home from work, update ice settings for a party, or start your dishwasher so it’s finished at the perfect time. At home, you can control your appliances with voice commands through Amazon Alexa or Google Home. Wherever you are, you’ll have the confidence of knowing when someone has left the refrigerator door open, the oven has preheated to the right temperature, or the dishwasher cycle is done. You’ll never run out of dishwasher pods or rinse aid again when you set up auto replenishment—the app tracks consumption and reorders for you. Use and care videos for each enabled appliance help you get the most out of your investment, and the app monitors ongoing performance for improved diagnostics in the event you need service.

Sub-Zero Refrigeration
• Receive notification for a door left ajar
• Change temperature set points
• Change refrigeration mode (Normal, High Use, Short or Long Vacation, Sabbath)
• Change icemaker mode (Night Ice, On, Off, Max Ice) 
• Toggle air purifier on/off 
• Monitor the remaining life of air purification cartridges and water filters; the app will auto-replenish at the right time
• Change accent light level 
• Enable/disable night mode and change humidity control on select models

Wolf Cooking
• Monitor cooking appliances—receive preheat, temperature probe, and cook time notifications 
• Remotely preheat, select modes, and adjust oven temperature 
• Set and view timers  
• Learn which cooking mode or method is ideal for the type of food you are preparing 
• Turn oven light on/off 
• Set/view temperature probe 
• Receive push notifications that the oven is preheated or a timer is expiring 

Cove Dishwashing
• Remotely monitor and adjust cleaning cycles 
• Enhance safety with the child lock control
• Track detergent pods and rinse aid levels; the app will auto-replenish 
• Receive push notifications that a cycle is complete or the dishwasher door is open
• Start dishwasher remotely 
• View dishwasher status 
• Set wash cycle settings & options 
• Set and view child lock and Sabbath modes 

Ratings and reviews

Unlike many, I had no problems to connect my new refrigerator to my Wi-Fi and then to access it on my phone. The refrigerator did a software update straight away, which seems bizarre for this kind of product. After that, the app is fairly useless. I have set the temperature units on the fridge to °C, but the app shows only °F. How hard is it for Sub-Zero to do? Then I find that the app shows only the set temperature, not the actual temperature. But when I'm away, I want to know if it's ok.

So why did I think my experience would be different? App installed ok but, after 12 attempts to connect to my Sub-Zero refrigerator, "We couldn't find any appliances". Interestingly I can see the bluetooth signal from the fridge on my Windows 10 desktop about 25 feet away in an adjacent room but "we" can't see it with my Samsung S20 Plus from 2 feet away, when held up against the side of the fridge or, for that matter, inside the fridge with the door open. I'd give it sub-zero points if possible

Dec 30, 2021: app updated on Dec 22, and so far all lost functionality I use has been restored. Does not work with Cove dishwasher. To try and get this app to work I opened the dishwasher circuit breaker , uninstalled the app, and power cycled my router. After reinstalling the app and closing the circuit breaker it still does not connect. The app finds my wifi AC network, requests the password, connects to wifi then fails. The former app versions worked fine; this version is an epic failure

What’s new

Thank you for choosing Sub-Zero, Wolf, and Cove. This update includes new features for our Cove Dishwasher products:

1. Cycle Suggestion: Automatically sets a suggested combination of wash cycle and options for superior cleaning and drying. Accessible via Settings at any time.
2. Control Panel Tutorial: Guides users through setting a wash cycle, selecting options, interrupting a wash cycle, and canceling a cycle. Accessible via Settings at any time.