
Sandro Reis
terrible. simple horrible. the wife and I share the login and we cannot perform the two factor authentication unless we're together or in close comms. This is asked frequently usually when you're remote and really want to use the app RIGHT NOW. The login credentials are being asked seemingly after 2 weeks of not using it. crazy annoying. also. when you change the timer on the app on my Fold 7, it won't update unless I force close the app. ridiculous
3 people found this review helpful
Sub-Zero Group, Inc.
December 30, 2025
Sandro Reis - We apologize for the frustration. Our developers are investigating the timer issue you mentioned and working on a solution. For security, forced logout should occur if the app has not been opened in 90 days. If you must enter credentials after two weeks of no use, please check the security features on your device. Best, SZG Team

Iain Milnes
- Flag inappropriate
- Show review history
Unlike many, I had no problems to connect my new refrigerator to my Wi-Fi and then to access it on my phone. The refrigerator did a software update straight away, which seems bizarre for this kind of product. After that, the app is fairly useless. I have set the temperature units on the fridge to °C, but the app shows only °F. How hard is it for Sub-Zero to do? Then I find that the app shows only the set temperature, not the actual temperature. But when I'm away, I want to know if it's ok.
8 people found this review helpful

John Hines
- Flag inappropriate
- Show review history
I originally gave a two-star review, because the app took forever to load. In their response, Sub-Zero suggested I send feedback. So, I sent a screen recording to the support address, and, you guys, they pushed an update to our dishwashers which eliminated the delay. I am beyond impressed. 5-stars, for both the update, and for the app that now loads. Also, being colorblind I really appreciate the muted colors in the app. Usually I have to wonder if I'm missing something, but not here.
3 people found this review helpful
Sub-Zero Group, Inc.
October 20, 2025
Good morning, John - Thank you for reporting delays. Can you please provide more information, such as how long it takes to load the appliances, are there any errors, can you access information when the appliances load, what is your Wi-Fi signal strength when this occurs? Thank you kindly, Digital Product Experience Team