
Todd Jahns
Was great but not working lately. App only seems to work now if you manually turn it on first. My schedule is at least still working. For whatever reason, if it loses power (power outage, etc), the schedule gets turned off. Not a huge deal, but kinda silly that you need to turn the schedule back on. Would love to see the app fully working again. Bought this one specifically because of the smart features.
4 people found this review helpful

Gottlieb Stoll
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The blanket seems to work via manual controls but the app absolutely refuses to connect after multiple attempts, resets, and two different phones. Strangely enough the app connected immediately to a connected oil diffuser twice the distance away, it just won't connect to the mattress pad it's designed for. Untested garbage that will be returned as soon as possible.
1 person found this review helpful

Melody Pokluda
Just bought the heated mattress cover. It works great, but without the app. I had the heated blanket which worked perfectly with app. The pad uses a different app, the S2. Paired fine, but it doesn't communicate. I think I'm turning it on through app, only to get to bed and it was never on. Plus schedule doesn't work at all and screen seems locked a lot and can't use. Absolutely useless.
3 people found this review helpful
SEG Products
December 17, 2025
Hi Melody - We are happy to help, please reach out to our support team here: https://sunbeamhome.com/en/contact-us and we will help you get the App connected properly.