Sunrun

Sunrun, Inc

About this app

Newly designed and easy-to-use, our app is the single access point for Sunrun customers to monitor their systems, track energy production, pay bills, and get the support they need.

Featuring:
• Streamlined access to manage and organize all of your system data. Our user-friendly interface provides a centralized hub where you can conveniently access and oversee your system data.
• Easy account management and bill payment options. You can access comprehensive billing reports, monitor payment history, and set up automated payments for peace of mind.
• Thorough support page to help you find the answers you need. Whether it’s getting started with your new system or questions around the fundamentals of solar, we’ve got you're covered.
• Contextualized insights to better understand the positive environmental impact you’re making. Our app utilizes your system data to offer valuable insights, deepening your understanding of how your choices contribute to a greener planet.

Ratings and reviews

Almost never accurate regarding my actual battery percentage. I have to shut down, and reopen the app multiple times in order to finally get an accurate idea of what my batteries are at. And even then, sometimes it will just tell me 100%, even though it was overcast all day, and never saw higher than 2kwh charging rates. It's also repetitive in the info it gives you, and absolutely lacking info that would be helpful. I'd much rather know how many kwhs I have left in my batteries, instead of %.

The app is nice to check out how much energy my solar panels are producing on a daily, weekly, monthly and yearly basis. It also is nice to compare stats to the previous year. I don't really have much else to compare this app and not sure what other features I would want since this is the first time having solar. But overall, it provides basic stats to look up and review.

The "What do these numbers mean" help popup mentions displaying the energy usage of the house as well as the amount of power going to/coming from the utility company but none of these are available in the app. Both of these are very useful metrics and it is disappointing that they are not available. From reading other reviews it sounds like these were previously available but we're removed. I hope that they will be added back.

What’s new

General stability - improvements to underlying app platform
Support chat - you can now scroll up to see messages from previous support conversations
Spanish language - updated date formatting across charts, calendars, and account screens
Subscription services - support for upcoming Sunrun Boost, Inspect, Inspect Plus Roof