Sure Petcare

SureFlap Ltd

About this app

Ever wondered what time your cat went out for their morning prowl? Worked late and worried about whether your pet had enough food to eat at home? Or wanted reassurance that your pet was coming, going, eating and drinking normally while you’re not there?

Using the Sure Petcare App with Sure Petcare Connected products – including the SureFlap® Microchip Cat Flap Connect, SureFlap Microchip Pet Door Connect, SureFeed® Microchip Pet Feeder Connect and the Felaqua® Connect – allows you to do all of this and more from your phone. Whether you’re at home or away, you can enjoy a closer connection with your pet and relax in the knowledge that they’re enjoying the freedom and security they deserve.

Features of the Sure Petcare app
• View all of your Sure Petcare connected products in one place, to get a clearer overall picture of your pet’s day-to-day activity, behaviour, feeding and drinking.

• View your pet’s dashboard for a snapshot of their day: how much time have they spent outside? When did they last eat? How much did they drink? and much more.

• Monitor your pet’s activity and behaviour patterns over time. Understanding your pet’s ‘usual’ routines makes it easier to spot anomalies which may indicate changes in health and wellbeing.

• Receive notifications of events such as when your pet eats, drinks and enters/exits via the pet door.

• Invite friends, family and pet sitters to share access to your household via their own app account - no more sharing passwords. Manage their permissions to grant them the appropriate level of access.

Note: The Sure Petcare app only works with Sure Petcare ‘Connect’ products and requires a Sure Petcare Hub for connection. If you have purchased a Sure Petcare Animo® dog Activity and Behaviour Monitor, please download the Sure Petcare – Animo app.

SureFlap Microchip Cat Flap Connect & Microchip Pet Door Connect
• Remotely lock or unlock the door anytime, from anywhere.

• Set a curfew routine to keep pets in at specified times during the day (one curfew per day for the Microchip Pet Door Connect or up to four curfews per day for the Microchip Cat Flap Connect).

• Know when your pet leaves or enters your home.

• Monitor your pet’s day-to-day comings and goings. Understanding your pet’s ‘usual’ routine can help you to spot changes which may indicate changes in your pet’s health and wellbeing.

• Microchip Cat Flap Connect Only: control entry and exit permissions per pet.

SureFeed Microchip Pet Feeder Connect
• Set portion sizes for up to two types of food (oz or g). You can then weigh food portions accurately using the feeder’s integrated scales and portion indicator lights.

• Check when your pet last ate and how much food is left in their bowl.

• Monitor your pet’s feeding behaviour over time – see how much, how often and when they eat. A change in feeding behaviour can be a key indicator of a change in health or wellbeing.

• Check when the pet sitter last fed your pet when you are away from home.


Felaqua Connect
• Felaqua Connect monitors how much, how often and when your cat drinks each day and reports it to you via the Sure Petcare app.

• View water consumption reports by day, week, month or six months, making it easy to spot significant changes in water consumption.

• Receive a notification whenever your cat drinks from Felaqua Connect, for real-time reassurance when you are away from home.

• Receive a notification when the water in the reservoir needs to be replenished.

Ratings and reviews

It barely works, terrible really. It always has trouble connecting to the multiple devices in the house, sometimes it says offline and you can't connect at all. It's not intuitive or easy to use, sometimes you have to jump across multiple things to accomplish a task. But the biggest annoying thing is the smart cat door. How can I set the cat door to curfew mode when it says offline and I can't connect despite fresh batteries? I've ended up putting a block of wood over the cat door instead. Bad

Completely disappointed. The only benefit to the app/ the super expensive door is you can manually lock and unlock the door from your phone. However if you manually adjust the door, the curfew mode is disabled. Having an app and hub should provide extensive automation control. I need it to let my pets out for a short period twice a day or when I manually ask it to (without needing to remember to re-enable the automation). I also want to set it to allow different cats through at different times

Nice app and extremely responsive customer service. Had connection issues and called for service. Terri was GREAT! Her knowledge was impressive and gave very clear instructions during testing. My Hub was partially working but not passing data to their server. A replacement was ordered under warranty. I am very satisfied with the response and service!

What's new

Performance enhancements, UI improvements and bug fixes.