Sure Petcare

1.52K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Ever wondered what time your cat went out for their morning prowl? Worked late and worried about whether your pet had enough food to eat at home? Or wanted reassurance that your pet was coming, going, eating and drinking normally while you’re not there?

Using the Sure Petcare App with Sure Petcare Connected products – including the SureFlap® Microchip Cat Flap Connect, SureFlap Microchip Pet Door Connect, SureFeed® Microchip Pet Feeder Connect and the Felaqua® Connect – allows you to do all of this and more from your phone. Whether you’re at home or away, you can enjoy a closer connection with your pet and relax in the knowledge that they’re enjoying the freedom and security they deserve.

Features of the Sure Petcare app
• View all of your Sure Petcare connected products in one place, to get a clearer overall picture of your pet’s day-to-day activity, behaviour, feeding and drinking.

• View your pet’s dashboard for a snapshot of their day: how much time have they spent outside? When did they last eat? How much did they drink? and much more.

• Monitor your pet’s activity and behaviour patterns over time. Understanding your pet’s ‘usual’ routines makes it easier to spot anomalies which may indicate changes in health and wellbeing.

• Receive notifications of events such as when your pet eats, drinks and enters/exits via the pet door.

• Invite friends, family and pet sitters to share access to your household via their own app account - no more sharing passwords. Manage their permissions to grant them the appropriate level of access.

Note: The Sure Petcare app only works with Sure Petcare ‘Connect’ products and requires a Sure Petcare Hub for connection. If you have purchased a Sure Petcare Animo® dog Activity and Behaviour Monitor, please download the Sure Petcare – Animo app.

SureFlap Microchip Cat Flap Connect & Microchip Pet Door Connect
• Remotely lock or unlock the door anytime, from anywhere.

• Set a curfew routine to keep pets in at specified times during the day (one curfew per day for the Microchip Pet Door Connect or up to four curfews per day for the Microchip Cat Flap Connect).

• Know when your pet leaves or enters your home.

• Monitor your pet’s day-to-day comings and goings. Understanding your pet’s ‘usual’ routine can help you to spot changes which may indicate changes in your pet’s health and wellbeing.

• Microchip Cat Flap Connect Only: control entry and exit permissions per pet.

SureFeed Microchip Pet Feeder Connect
• Set portion sizes for up to two types of food (oz or g). You can then weigh food portions accurately using the feeder’s integrated scales and portion indicator lights.

• Check when your pet last ate and how much food is left in their bowl.

• Monitor your pet’s feeding behaviour over time – see how much, how often and when they eat. A change in feeding behaviour can be a key indicator of a change in health or wellbeing.

• Check when the pet sitter last fed your pet when you are away from home.

Felaqua Connect
• Felaqua Connect monitors how much, how often and when your cat drinks each day and reports it to you via the Sure Petcare app.

• View water consumption reports by day, week, month or six months, making it easy to spot significant changes in water consumption.

• Receive a notification whenever your cat drinks from Felaqua Connect, for real-time reassurance when you are away from home.

• Receive a notification when the water in the reservoir needs to be replenished.
Updated on
Apr 11, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
1.52K reviews
Kris Hritz
May 10, 2022
I like the app and it's helped me a lot with a diabetic cat and keeping my dog out of his food. However, it would be amazing if you could add 2 things. 1. a little bar on the home page that depicts how much food Is left in the bowl/ how much is left in their meals for the day with possible alerts if it drops past a certain level. 2. On the daily average under the home screen it has the time and feeds but it would be great if you could put the average consumption of water or food. Thank you!
Did you find this helpful?
SureFlap Ltd
May 11, 2022
Hi Kris! We've forwarded your feedback to our developers. Thank you for taking out the time to send us your suggestions!
Jeni Smith
January 14, 2022
I'll purchase the hub once it is wireless and works with Alexa or Google. $84 is crazy for a hub that has to be plugged into a router to work and can not be controlled with a smart assistant AND does not maintain a stable connection. I have Chinese smart devices that are better than that and are truly wireless and don't even require a hub. Plus the app appears to need a lot of work. For now lll stick with just the feeder and monitor things myself.
1 person found this review helpful
Did you find this helpful?
SureFlap Ltd
January 19, 2022
We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update.
Ikara Pentiki
January 22, 2021
The app is ok. It's built as though the person writing it has never used it. There are two places to make device configuration. It's confusing and frustrating. You can't view state such as scale output. You have to review several screens and do math to see if a feeder is empty. It is not possible to toggle training mode from the app, only view status. I was unable to sync with the hub via the app, and troubleshooting steps don't mention via a PC. This is how I got the hub synced.
3 people found this review helpful
Did you find this helpful?

What's new

Performance enhancements, UI improvements and bug fixes.