Swapfiets

Swapfiets1

About this app

Swapfiets is world's first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works! If something is wrong with your bike, plan your appointment with our app.

You can visit our store or we will come to you within 24 hours, wherever you are in the city. We will fix or swap your bike for a working one.
Our app is always ready to help you!
- Not a Swapfiets user yet? Sign up in the app!
- Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds
- Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
¡Nuestra app está siempre lista para ayudarte!
- ¿Aún no eres usuario de Swapfiets? ¡Regístrate en la app!
- ¿Se te ha pinchado una rueda o se te han roto las luces? Con nuestra app puedes reservar un servicio en una de nuestras tiendas o en el lugar que elijas. Todo en 20 segundos
- ¿Buscas nuestra tienda? La aplicación le mostrará la tienda Swapfiets más cercana y el horario de apertura.

Ratings and reviews

Review is just of the app, not the service. The service is freaking wonderful. The app is functional, but garbage by today's standards. 1.The app doesn't want to stay logged in. It's 2019, drop a perminent authentication token. 2. I have to switch between my password manager and the app to login. Just give me a static username and password page, not a multistep process. 3. Notifications should give clock times, not "in 30 minutes". 30 minutes from what?

Had the worst experience of my life. Once your bike is stolen you have to pay for the stolen bike (okay makes sense). But then additional cost of early cancellation even though you booked appointment vs return the bike in 28 days!!! Cheers 🥂 to the terms and conditions

No issue for 5 months. Then I had to get my bike swapped. On the one I received the mudguard broke a day later. Appointments to get it fixed were canceled by Swapfiets two days in a row. Next available appointment in a week from now... How does this represent the advertised ease of owning a "swap"fiets?

What's new

If your appointment is canceled by Swapfiets, you’re now able to view and reschedule your appointment.
We’ve also fixed a text message in the location tab. This was not displayed correctly on smaller screens.