Stadtwerke Düsseldorf Service

Stadtwerke Düsseldorf AG

About this app

As a customer of Stadtwerke Düsseldorf, you can always keep an eye on your energy consumption with our free ServiceApp - whether it's electricity 💡, gas 🔥, water 💧 or heat 🌡️.
Manage your energy contracts quickly, easily and conveniently via your smartphone. The multitude of functions create transparency and make it easier for you to get an overview of your energy consumption.

Your benefits as a Stadtwerke Düsseldorf customer at a glance:
✔️ Meter reading by scan or manually
✔️ Consumption overview
✔️ Discount adjustment
✔️ Contract overview - whether electricity, gas, water or heat
✔️ Online mailbox
✔️ Contact form

Using our free app is very simple: Download the app and log in with your user data from Stadtwerke Düsseldorf's "SelfService" online portal. You don't have any access data yet? No problem. Registration is quick and easy via the app's start page.
You then benefit from a wide range of services and functions for your electricity, gas, water or heating contract.

- Record meter reading: Simply scan your meter reading with your smartphone camera or enter it manually. Your details will be sent to us automatically and taken into account in your annual billing – the hassle of sending your meter reading by post is a thing of the past.
- View consumption overview: keep an eye on your energy consumption at all times with a clear visualization. With regular meter readings, you get detailed insights throughout the year and keep energy costs and consumption under control.
- Change deduction: Has your energy consumption increased or decreased? Adjust your deduction amount up to 4x a year individually to your consumption. Your information will be taken over automatically.
- Set reminder function: Do you always want to record your meter reading regularly or change your deduction quarterly? No problem. With the reminder function, you can easily and individually be reminded of this via push notification on your smartphone.
- View contract details: keep track of your contracts with your energy supplier, regardless of whether they are electricity, gas, water or heating contracts
- Use mailbox: Would you like to view your documents and invoices at any time on the go and do without paper? Use the online mailbox and do something good for the environment at the same time - without wasting paper and postage costs. You can also easily download the PDF files to your smartphone.
- Send contact form: Would you like to contact us to clarify a question or submit feedback? Use the contact form and describe your request. Our colleagues will get in touch with you.

We look forward to you using our app to manage your contracts with your energy supplier, Stadtwerke Düsseldorf. Please send us any feedback, whether praise or criticism, via the contact form - because we want to constantly improve our app and add functions.

Ratings and reviews

The app does not have the language change option, currently only available in German. Other functions work properly and easy to use UI, but the missing function to change to other language makes it difficult for no German speaker.

Auf Kontaktanfragen wird grundsätzlich nicht geantwortet...Wozu dann die Kontaktfunktion?

Einfacher kann es nicht sein. Keine Probleme mit der App. Sehr übersichtlich und unkompliziert!

What's new

Vielen Dank, dass Sie unsere App verwenden. Sie können nun bequem einen Rückruf durch unsere Service Kolleg:innen oder einen Vor-Ort Beratungstermin über die App buchen.