Swoop Towing

Agero

About this app

Get more jobs with the Swoop Towing App! Receive, dispatch, and run jobs more efficiently than ever before. Get all the info you need exactly when you need it and provide an amazing customer experience.

For Dispatchers:
* Accept jobs from Swoop, Agero, and more
* Get notifications for new jobs
* Assign jobs to drivers
* Track and update job statuses
* Create cash calls and account jobs
* View and Edit Invoices

For Drivers:
* Receive new jobs with all the key information
* Get notifications for new jobs, and when job details change
* Navigate to your pickup and drop off locations
* Add photos and signatures

And much more!

Note: When a driver is On Duty we will collect the driver’s location data always (even when the app is not in use) in order to assign jobs and to share location data with customers while the driver is on a job. If the driver is off duty, location will not be required.

Ratings and reviews

App loads slow and functions worse. When connected to my vehicle, I get zero alert sounds. I have to physically check the app every few minutes to see if something came in. Most of the time, when trying to back out of the map to view job details, it doesn't function, and I have to close the app and reopen. Also, the info display is just wrong. Address, customer name, contact info, issue, etc. That is how it should be displayed as those are the most important information and should be at the top.

Having issues with notifications, when I receive service calls I don't get any notifications no sounds whatsoever. I have swoop on two different devices (tablet and phone). Sometimes I receive a small ding on my tablet. I get no sound from my phone, for the most part I have to be physically looking at my phone and tablet to know that I am receiving a service call and most of the time only one device gets a service call when both devices should be getting them simultaneously,

We have multiple people using this app at our company and we don't have a single person who says it works. We constantly get phone calls for jobs but when any one of us go to open the app, it says "network error" or it doesn't open at all. We've tried uninstalling and reinstalling and also performing the updates and nothing has solved the problem. Can't wait for a fix because its causing a loss in profits.

What’s new

General Improvements & Fixes