BT Cloud

4.1
4.03K reviews
100K+
Downloads
Content rating
Everyone
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About this app

It securely backs up and syncs your contacts, photos, videos and documents in one safe place. Access and share your content across operating systems different devices – anytime, anywhere.
New features allow you to relive your favourite moments, edit photos and create your own slideshows.
Download BT Cloud now in order to:
• BACK UP all your photos, videos, contacts, music, documents, call logs and messages
• SYNC & ACCESS your content across devices, when you need it, from your iPhone, iPad or computer
• EASILY ORGANISE, SEARCH AND SHARE your photos and videos with friends and family
• FREE UP LOCAL DEVICE STORAGE to continue making & capturing memories
• PROTECT your irreplaceable content, even if your device is damaged, lost or stolen
• GUARANTEE PRIVACY for all your personal information. It is stored and hosted within the UK and protected by British and EU privacy laws.
• CAST TO YOUR TV – Share your pictures, videos and music with family and friends on the big screen
• EXPLORE FLASHBACKS– Relive your memories from past years with Cloud’s weekly Flashback photo feature • SHARE YOUR HIGHLIGHTS- Revive your better photos from last year and tell your friends and family about it
• CREATE CUSTOM PHOTO COLLAGES – Do even more with your photos by using the new Slideshows functionality, creating collages and editing your photos directly inside the app To use BT Cloud, you'll need to be residential BT Broadband customer. BT Cloud storage is included as part of your Broadband subscription.
Updated on
23 Oct 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 5 others
This app may collect these data types
Personal info, Files and docs and 2 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

3.9
3.53K reviews
Valerie Clarke
24 January 2024
It's stopped backing up some of my files. It says backup temporarily unavailable....... I have uninstalled Cloud & reinstalled it. Some files are being backed up but not all .... I have been trying to sort this out for a couple of days now. I Phoned BT at Warrington, they could not help me to get this sorted either. I no longer have the menu 3 lines at the top left of the screen.
2 people found this review helpful
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BT Group PLC
25 January 2024
Hi Valerie, thanks for the review, reach out to us on Social Media on x.com @bt_uk or Facebook BT, and we can investigate. Thanks, Stuart
Lee Keating
29 May 2021
I can't download my files to a new pc. The directories download but they are empty. I don't want to download all the files by themselves as will lose all the directory structures. On the app, I can't search by artist on the app, lots of the screenshots on the Web suggest you can but I don't have a search option. Once I have managed to get all my files back out of the BT cloud, I won't be using it again, which is a shame as it has the potential to be great.
1 person found this review helpful
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Paul Doe
3 May 2020
Awful, I've uninstalled from my PC, it spent days syncing - add or delete something and the whole process starts again, hours and hours of syncing in the background. I've now got a second harddrive and a remote HDD to use. I've now got many many GB of data that I cannot delete from the cloud, just returns error message about purging of files. Not just me, the BT forum is full of people with same issues. Very disappointing from such a big player in the world of IT
3 people found this review helpful
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BT Group PLC
4 May 2020
Hi Paul, sorry you have a problem with the Cloud App. If you send your details including your BTID and contact number to btcloud.support@bt.com and we'll get this investigated. Thanks, John BT UK Team

What's new

- Bug fixes and performance improvements