BT Cloud

4.03K reviews
Content rating
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About this app

It securely backs up and syncs your contacts, photos, videos and documents in one safe place. Access and share your content across operating systems different devices – anytime, anywhere.
New features allow you to relive your favourite moments, edit photos and create your own slideshows.
Download BT Cloud now in order to:
• BACK UP all your photos, videos, contacts, music, documents, call logs and messages
• SYNC & ACCESS your content across devices, when you need it, from your iPhone, iPad or computer
• EASILY ORGANISE, SEARCH AND SHARE your photos and videos with friends and family
• FREE UP LOCAL DEVICE STORAGE to continue making & capturing memories
• PROTECT your irreplaceable content, even if your device is damaged, lost or stolen
• GUARANTEE PRIVACY for all your personal information. It is stored and hosted within the UK and protected by British and EU privacy laws.
• CAST TO YOUR TV – Share your pictures, videos and music with family and friends on the big screen
• EXPLORE FLASHBACKS– Relive your memories from past years with Cloud’s weekly Flashback photo feature • SHARE YOUR HIGHLIGHTS- Revive your better photos from last year and tell your friends and family about it
• CREATE CUSTOM PHOTO COLLAGES – Do even more with your photos by using the new Slideshows functionality, creating collages and editing your photos directly inside the app To use BT Cloud, you'll need to be residential BT Broadband customer. BT Cloud storage is included as part of your Broadband subscription.
Updated on
23 Oct 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 5 others
This app may collect these data types
Personal info, Files and docs and 2 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

3.53K reviews
Steve Coe
16 March 2024
App won't work on any of my devices keeps saying no network connection this hasn't improved since the last time I installed it. Hasn't backed since April. I have tried the backup button it registers that it backs up but it doesn't work also can't do things like play music from the app etc. Update, every time i try to use the app it has logged me out and won't remember my password. BT Community will not let me log in. Every time I enter my password the end of my username disappears
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BT Group PLC
16 September 2022
Hi Steve, thank you for the review. I'm sorry if the BT Cloud app isn't working for you. Please get in touch with us on the BT Community at and we'll get this investigated. Thanks, Robbie
Lee Keating
29 May 2021
I can't download my files to a new pc. The directories download but they are empty. I don't want to download all the files by themselves as will lose all the directory structures. On the app, I can't search by artist on the app, lots of the screenshots on the Web suggest you can but I don't have a search option. Once I have managed to get all my files back out of the BT cloud, I won't be using it again, which is a shame as it has the potential to be great.
1 person found this review helpful
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Amanda Harrison
18 November 2020
Two step verification needs to be looked at. If you are not tech savvy and you need to find the message it sends you with the two step verification pin code you may need to navigate away from the app to find the sms. Once you then click back on the app it starts the process again. BT needs to look into this. Whilst it is no issue for myself others may struggle when toggling between applications
7 people found this review helpful
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BT Group PLC
19 November 2020
Hi Amanda, thanks for your review and feedback on the two step authentication process. We have just introduced this and will be reviewing all feedback to help us improve the process in the future. Cheers John

What's new

- Bug fixes and performance improvements