My Eclipse Broadband

Charles Bradbeer

About this app

Take the hassle out of managing your broadband with My Eclipse Broadband - a smarter way to stay connected and in control of your home network.

Built exclusively for Eclipse Broadband customers, the app gives you everything you need in one place. From managing your Wi-Fi settings and devices to tracking orders and getting support, it’s all available right from your phone.

Key Features:

- Wi-Fi & Network Controls
Easily customise your network by updating your Wi-Fi name (SSID), changing passwords, and managing security settings, including WPA options.

- Instant Wi-Fi Control
Turn your Wi-Fi on or off with a tap and manage your connection whenever you need.

- Connected Device Overview
See every device on your network, monitor usage, and control access to keep your connection secure and running smoothly.

- Orders & Upgrades
Track your orders, manage your services, and upgrade your broadband package with ease.

- Use Your Own Router
Connect with confidence using your own router - fully supported across all router types on our network.

- Fault Reporting & Diagnostics
Run quick line checks, report issues instantly, and upload photos to help our support team resolve problems faster.

- Live Video Support
Speak directly with our support team through in-app video calls for real-time assistance.

- Speed Tests On Demand
Check your broadband speed anytime to ensure optimal performance.

- Network Alerts & Notifications
Stay informed with real-time updates on outages in your area, planned maintenance, and service improvements.

With My Eclipse Broadband, everything you need to manage your home internet is right at your fingertips - giving you control, clarity, and a better online experience every day.