
ADENIRAN ALIYY
this is the worst bank app I have ever used and I won't make the mistake of trusting it again after I transfer my money that's there. Why will I want to transfer and the bank app will just freeze when it's time to input the OTP. A number of people have been complaining about the same thing over and over and still you can seem to find a solution to it. What a shame!
17 people found this review helpful
Unity bank developer
July 20, 2026
Hello ADENIRAN, please email us a screenshot of the error you are facing along with your mobile number at customercare@unitybankng.com so we can look into this for you. We apologise for any inconvenience. Thank you

Abdulshakor Abkar
I appreciate the extra security provided by two-factor authentication, but the OTP system is making the app unusable. For the past three days, I have been unable to transfer money. Sometimes the OTP never arrives, and when it does, after entering it, the app asks me to complete the first authorization step again, creating an endless loop. This issue prevents customers from accessing their own funds when needed. Please investigate and fix this problem urgently.
13 people found this review helpful
Unity bank developer
July 17, 2026
Hello Abdulshakor, please email us a screenshot of the error you are facing along with your mobile number at customercare@unitybankng.com so we can look into this for you. We apologise for any inconvenience.

Ezike Goodness
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Very terrible app. Your balances would not load in time and you can get very stranded The app is still stuck in the early 2000s. This is my WORST mobile banking experience. Your balances will never load and you can't use the app when you want to. The very worst is the Ussd. I have never been able to transfer even 100 Naira with their so called ussd, it's always returning daily limit reached even when I have not done any transactions. What kind of bank is this
12 people found this review helpful
Unity bank developer
August 5, 2026
Hello Goodness, we sincerely apologize for the inconvenience. Kindly email us at customercare@unitybankng.com with details of your concern for prompt resolution.