The Customer Portal enables operators to create dispatch requests and submit them to Canyon’s dispatch system.
When logging into the system, the Canyon dispatcher will see the request marked as pending. The dispatcher has the option to either approve and complete the request or reject it. In either case, the operator will be notified of the outcome.
The Customer Portal allows operators to take a self-service approach, as they can submit dispatch requests at any time and remain informed about the status of their requests. Additionally, operators have access to all completed dispatch requests stored in the portal, which can be searched, sorted, and filtered for audit or reference purposes.