![](https://play-lh.googleusercontent.com/a-/ALV-UjXzbjUjkhYBvD0ke3ALBwgLnnSb_wevkkv_4QcpfZZDiCj3PUhB=s32)
Ian Sush
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Used to be a really nice experience to use this app. Now, I'm sent in an endless cycle of waiting the entirety of my 2 hour appointment window with no doctor's available at all. This has persisted for several days in a row, and customer support has been laughably dismissive and unhelpful when I contacted them, copy-pasting me generic advice such as "reinstall the app" a few times, before then saying they've done "everything possible" and can't help me. Will update review if this issue is fixed.
2 people found this review helpful
TeleClinic GmbH
June 5, 2024
Dear Ian, we're sorry about your recent experience. To help us understand the details better and help us find a potential fix for the issue you experienced, you have the option to contact us at appfeedback@teleclinic.com. Best regards
![](https://play-lh.googleusercontent.com/a/ACg8ocKk1okvC5EKL2V7E31eWpOEImbbHxLnoNuUbZM8FwtiA4zU0Q=s32-mo)
Mary Rashid
I don't know if the problem is with AOK or with the Teleclinic app but it's extremely hard to book an appointment because it doesn't load the TAN for the verification, which I did a 100 times already... It's very upsetting and this bug should be fixed.
TeleClinic GmbH
June 6, 2024
We are sorry for the problem you are experiencing. Can you please contact kundenservice@teleclinic.com with a screenshot of the step where you are stuck, so we can find a solution together. Best wishes, your Teleclinic-Team
![](https://play-lh.googleusercontent.com/a/ACg8ocJipV_MOzOYJI6DVzZMNJyWm9eUC25XrQltEuCDP8R2Vwxe0HIF=s32-mo)
MicL
The "Doctor" could seemingly not hear me. Instead of trying to resolve this, in order to go through with this very important appointment, he quickly ended the call and I received an email, saying pretty much "not possible"... What unprofessional weird Plattform. Absolut BS
TeleClinic GmbH
July 24, 2024
Wir bedauern die Unannehmlichkeiten und dass Sie einen unzureichenden Service erlebt haben. Bitte senden Sie Details an kundenservice@teleclinic.com, damit wir den Fall prüfen. Wir hoffen, dass Sie der App eine neue Chance geben und bessere Erfahrungen mit anderen Ärzten auf der TeleClinic-Plattform haben werden. Viele Grüße, Ihr TeleClinic-Team