Doesn't save messages or records (communications get archived within a few days and cannot be opened). If you start to type and get interrupted before sending, it reloads and you lose what has been typed. This is an unnecessary step versus using e-mail for communication. Why do businesses put up so many walls when it comes to communicating? Given the feedback score, this clearly isn't in the best interest of customers.
11 people found this review helpful
My vet got this app in early 2020, and it has been a night and day improvement for me. I can book appointments, see vaccine history, and get refills - all without a phone call. Every appointment is so much more convenient than it was before. And I feel more secure paying curbside, now that I can pay directly from inside the app (instead of over the phone). 11/10, love this app. Every vet should embrace technology to make things easier and more secure for their customers.
this app is really just a messaging system. it could be much better and if so more helpful for the vet's office and the client.