Tellq

JSC "Baltnetos Komunikacijos"

About this app

Tellq is a comprehensive multi-channel customer support tool designed to manage customer interactions through calls and messaging channels.
The Android version is developed as a mobile application specifically tailored for streamlining call center operations. Serving as an extension to existing call centers, it seamlessly integrates with the self-service management system, facilitating the efficient routing of calls on virtual phones. This includes the management of queues, Interactive Voice Response (IVR), call forwarding, business working hours, unavailability management, and live section monitoring.
The platform simplifies the handling of missed calls and callbacks, offering detailed logs of team calls and performance analytics. Additionally, Tellq functions as a compact Customer Relationship Management (CRM) tool, enabling the recognition of customers and providing a comprehensive history of their interactions.
The synchronization of calls on mobile phones and the PC version ensures that team leaders can provide their teams with flexibility, mobility, and complete transparency in customer support and sales operations. Leveraging the Callbacks import feature allows for the organized distribution of workload in outbound cold/warm calls, ensuring optimal efficiency and control over team capacity.
Tellq's messaging and ticketing platform encompasses various channels, including email, live chat, chatbot, messenger, and SMS. Automation is a key feature, with the introduction of "Rules" that can automate tasks, saving up to 30% of repetitive operations. It's worth noting that the ticketing version is exclusively available on the PC version, providing a comprehensive solution for customer support and sales management.