PerfectServe - Clinical Collab

PerfectServe Unite

About this app

PerfectServe Clinical Collaboration is an enterprise cloud-based communications platform built specifically for healthcare. Our solution provides secure HIPAA compliant texting, an answering service, pager replacement, on-call schedules, and clinical integration with the EMR all on one easy to use platform.

Note: You must have an account enabled on PerfectServe Clinical Collaboration before you can use this application.

Main functions of our offering include:

• Unified Communications: Our mobile applications allow for real-time texting and voice communication between clinicians. Multimedia messaging with photos, voice, and attachments are supported as are the ability to record and deliver voicemails when clinicians are busy with patients.

• Reliable Messaging: PerfectServe Clinical Collaboration provides a persistent and reliable messaging layer that is able to deliver time sensitive messages to users on a multitude of delivery channels. PerfectServe Clinical Collaboration detects when a user’s device has data connectivity issues, and routes the message accordingly based on a user’s network conditions and availability.

• Directory Integration: PerfectServe Clinical Collaboration is seamlessly deployed and managed through the organizations existing Microsoft Active Directory Infrastructure.

• Call Center Integration: The ability to send messages from the existing call center software and systems allows for rapid deployment with minimal disruption to existing call center workflow.

• On Call Scheduling: PerfectServe Clinical Collaboration has the leading on-call scheduling platform, including escalations, shared schedules, round-robin load balancing based on provider load, and more. In addition, we are the only communications platform that provides real-time integration with Amion, QGenda, Tangiers, as well as home grown and legacy scheduling platforms.

• Phone System Integration: PerfectServe Clinical Collaboration integrates with both SIP based and legacy (non SIP based) hospital phone platforms. We are the only communications provider that is able to support a transition strategy from legacy circuit switch PBX systems to the SIP domain. Make and receive calls on your Android device using VoIP as an extension of the hospital phone platform.

• Clinical Integration: PerfectServe Clinical Collaboration provides Patient Centric Messaging – the ability to track all messages against a patient and have two-way synchronization with the EMR.

• Nurse Mobility: Existing nurse call systems can be mobilized for nurses through integration with room alarms as well as patient assignments.

Ratings and reviews

does not preview the sound of the alerts in settings so you can pick something that will wake you up but isn't super jarring. you just have to guess what the sound will be like. support said to try to uninstall and reinstall, but it still didn't make the alerts have previews. only the volume bar test works but it uses the same test sound no matter what the alert sounds are set as.

Clunky interface and difficult to choose email group is why I gave it 2 stars.

Caution ⚠️ this app will blow the speakers in your phone. My phone is lest the a year old and at&t said it was do to the override option in this app. I still owe on the phone so i will be using ear buds from now on i guess. They need to let you preview the audio what you are setting up the app.

What’s new

With this release, Clinical Collaboration now supports the ability to Leave a Thread (permission based) on the mobile app.