Service Delivery Workspace

CARITAS NIGERIA

About this app

Service Delivery Workspace is an all-in-one toolkit for field teams and supervisors. It streamlines attendance, task execution, client follow-ups, and approvals—so organizations can deliver services accurately, on time, and with full accountability.

What you can do

Clock in/out with geofencing, notes, and photo evidence

Track tasks and follow-ups; log calls and outcomes

Auto-generate timesheets and payment schedules

Submit/approve leave requests; capture e-signatures

View EAC and Viral Load reports (program modules)

Monitor real-time dashboards across facilities and states

Built for teams

Role-based access (staff, supervisor, program/admin)

Pending approvals and recommendation logs (e.g., partial/full deductions with hours)

Audit trail for edits and approvals

Offline-first capture with secure background sync

Notifications and reminders for actions and deadlines

Why organizations choose it

Improves data quality and transparency

Shortens approval cycles and payroll processing

Centralizes field evidence and compliance artifacts

Works across Android devices used in low-connectivity areas

Key modules
Attendance analysis • Task management • Call tracking reports • Timesheets • Leave management • Signature capture • EAC tracking • Viral load reporting • Account/profile management • State-level and facility-level analytics

Permissions and how they’re used

Location: geofenced attendance and visit verification (only while in use for check-ins)

Camera/Photos/Videos: capture/attach evidence for supervision and audits

Call Log/Phone: call tracking reports (missed/placed calls linked to follow-ups)

Notifications/Alarms: reminders for shifts, tasks, and approvals

Contacts (optional): match call logs to known work contacts

Storage/All files access (admin only): time-limited export/restore of reports and evidence for enterprise backup

Privacy

No ads. No sale of personal data.

Data is used solely to deliver and improve app functionality within your organization.

Availability

Intended for enrolled organizations (invite/code may be required).

Some modules (e.g., EAC/VL) appear only if enabled by your administrator.