Brendan O'Keeffe
The app works well for its intended purpose of managing communications for clubs and such but it's handling of notifications is infuriating! The app has a series of settings to set up the notifications you wish to recieve but the issue is either the app doesn't remember them or the clubs are able to reset your preferences as mine keeps turning back on channels I have turned off and I receive notifications about things that I have turned off.
Aoife Vaughan
The app is great for organizing and staying up to date with events in the club. However despite having notifications turned on, the app fully up to date and removed from the battery optimized, notifications on the chat do not appear on the phone and there is no badge on the app icon to indicate unread messages. This has lead to missed RSVP events, causing issues for the team managers who have to send at least 1 or more reminders to respond to the events. Please fix the notifications.
3 people found this review helpful
ClubZap Limited
12 February 2024
Hello Aoife, Thanks for the message - I have emailed you a link to a help file with details on how to troubleshoot if your not receiving push notifications.
Niall O'Farrell
Has the potential to be a good app, but too much spam. Can't simply have a filter for my kids games, every time I go into the app need to manually set the filter. Can't separate team messages from all the other messages. This app is poorly designed and need lots of improvements so parents can quickly and easily get the info they want.
ClubZap Limited
12 February 2024
Hello Niall, Thanks for taking the time to provide feedback.
If you would be free to a quick conversation to get more detailed feedback it would be very much appreciated if you could email support@clubzap.com