
Brian McNamara
Unless I log in first, which I often forget, I go through the whole process to find a decent card out of the many mediocre ones, write it, then lose everything from my basket when I try to log in but need to reset my password, because it doesn't work in a way that's helpful to people to add that basket item to the user when they know who's logging in! Curse you thoughtless people!
Thortful
February 11, 2026
Hiya Brian, thanks for leaving us a review! This definitely sounds very strange and we would not expect this to happen. We'd really like to get to the bottom of what's happened here, so please do drop us an email at talktous@thortful.com and someone from our Customer Happiness team will to the bottom of this for you - Thanks, The thortful Team :)

Michael Bird
Thortful app is not consistent when making payments. Too often receive an error message and have to start again. Also, the text and numerals often overlay each other making the words and the price difficult to read. It is almost as if the app was not created for Android originally and has been adapted from a different operating system.
Hey Michael, thank you for sharing this feedback! We value your input and want to enhance your experience. Please do drop us an email at talktous@thortful.com with some screenshots, if possible, and someone from our Customer Happiness team will to the bottom of this for you - Thanks, The thortful Team :)

James Louw
website says if I download app I get 20% off first order. go through the process and then it says code doesn't work. I repeat this is from their own website not some dodgy code website. waste of time and very shady as I'm sure some people won't bother and just pay the full price when they were promised 20% off. please fix your messaging as it is very misleading
Hey James, it's super disappointing to hear that you didn't receive your first App order discount. Please do drop us an email at talktous@thortful.com and someone from our Customer Happiness team will to the bottom of this for you - Thanks, The thortful Team :)