
Dave McIntosh
Spent ages trying to purchase a 2nd card in same transaction, but there was no option offered, I went back a page and found my basket was empty. Very frustrating This happened with M**npig and is why I changed to Thortful. Hopefully just a glitch today, so now onto my next card. Usually okay.
Hi! Thanks for sharing your experience - if you have more details, please contact our Customer Happiness team at talktous@thortful.com, and they will be more than happy to help with any issues you may be having. We appreciate your patience and hope your next card experience is smooth! Thanks, The thortful Team

Michael Bird
Thortful app is not consistent when making payments. Too often receive an error message and have to start again. Also, the text and numerals often overlay each other making the words and the price difficult to read. It is almost as if the app was not created for Android originally and has been adapted from a different operating system.
Hey Michael, thank you for sharing this feedback! We value your input and want to enhance your experience. Please do drop us an email at talktous@thortful.com with some screenshots, if possible, and someone from our Customer Happiness team will to the bottom of this for you - Thanks, The thortful Team :)

Brian McNamara
Unless I log in first, which I often forget, I go through the whole process to find a decent card out of the many mediocre ones, write it, then lose everything from my basket when I try to log in but need to reset my password, because it doesn't work in a way that's helpful to people to add that basket item to the user when they know who's logging in! Curse you thoughtless people!
Thortful
February 11, 2026
Hiya Brian, thanks for leaving us a review! This definitely sounds very strange and we would not expect this to happen. We'd really like to get to the bottom of what's happened here, so please do drop us an email at talktous@thortful.com and someone from our Customer Happiness team will to the bottom of this for you - Thanks, The thortful Team :)