Emergency Plus

National Triple Zero Awareness Work Group

About this app

Save the app that could save your life – Emergency Plus.
 
In an emergency, time and location accuracy are critical. By downloading the ‘Emergency +’ app, you’ll equip yourself with a powerful tool that will help you call Triple Zero (000) quickly, and allow you to accurately communicate your location to emergency call-takers.
 
‘Emergency +’ is a national app developed by Australia’s emergency services and their government industry partners, helping people to call the right number at the right time, anywhere in Australia. Emergency + also includes SES and Police Assistance Line numbers as options, so non-emergency calls are made to the most appropriate number.
 
When calling Triple Zero (000), remember to stay focused, stay relevant and stay on the line. Before you call ask yourself:
 
* Is someone seriously injured or in need of urgent medical help?
* Is your life or property being threatened?
* Have you just witnessed a serious accident or crime?
 
If you answered ‘Yes’ to any of these questions, call Triple Zero (000). Triple Zero (000) calls are free.
 
The app uses a mobile phone’s GPS functionality and what3words, so callers can provide emergency call-takers with their location information as determined by their smart phone.
 
With what3words available within the Emergency+ app, Triple Zero (000) callers can confirm their exact location quickly and accurately.
what3words has divided the world into 3m squares and given each one a unique three word identifier. Addressing using what3words works offline - ideal when you have no data coverage or are in a remote location.

Important – if there is no mobile coverage on any network, you will not be able to reach the Emergency Call Service via a mobile telephone​​.

Ratings and reviews

Been teaching this app to many people for years. Every change makes it harder to navigate. It took my awhile to show people where to manually load an AED. I can't find how to simulate an alert anymore. It doesn't get location correct unless I go in & refresh it & turn on my GPS despite the app having all permissions. Got an alert to go to a job 35kms away yesterday. Got a job today and couldn't "navigate to job." Very disappointing. Not working well at all. If it's "not broke, don't fix it!"

This app could be so much more useful if it could allow users to preload information in case they become non-verbal or unable to talk. So like, having a presaved messages at the ready to send like: I am having an epileptic / anaphylactic fit / stroke / OD. Instances where someone may know they are at risk of quickly losing consciousness,but live alone and can't rely on someone else staying on the phone. also: the ability to add a unit number or correct an automatic GPS address

App could be improved if it could be used to send a text message to an emergency contact with location info when out of voice phone coverage. A copy/paste or a preformated text function included would improve its usability in a stressful situation.

What’s new

Important compatibility update for newer Android versions, with performance and stability improvements.