Emergency Plus

National Triple Zero Awareness Work Group

About this app

Save the app that could save your life – Emergency Plus.
 
In an emergency, time and location accuracy are critical. By downloading the ‘Emergency +’ app, you’ll equip yourself with a powerful tool that will help you call Triple Zero (000) quickly, and allow you to accurately communicate your location to emergency call-takers.
 
‘Emergency +’ is a national app developed by Australia’s emergency services and their government industry partners, helping people to call the right number at the right time, anywhere in Australia. Emergency + also includes SES and Police Assistance Line numbers as options, so non-emergency calls are made to the most appropriate number.
 
When calling Triple Zero (000), remember to stay focused, stay relevant and stay on the line. Before you call ask yourself:
 
* Is someone seriously injured or in need of urgent medical help?
* Is your life or property being threatened?
* Have you just witnessed a serious accident or crime?
 
If you answered ‘Yes’ to any of these questions, call Triple Zero (000). Triple Zero (000) calls are free.
 
The app uses a mobile phone’s GPS functionality and what3words, so callers can provide emergency call-takers with their location information as determined by their smart phone.
 
With what3words available within the Emergency+ app, Triple Zero (000) callers can confirm their exact location quickly and accurately.
what3words has divided the world into 3m squares and given each one a unique three word identifier. Addressing using what3words works offline - ideal when you have no data coverage or are in a remote location.

Important – if there is no mobile coverage on any network, you will not be able to reach the Emergency Call Service via a mobile telephone​​.

Ratings and reviews

Been teaching this app to many people for years. Every change makes it harder to navigate. It took my awhile to show people where to manually load an AED. I can't find how to simulate an alert anymore. It doesn't get location correct unless I go in & refresh it & turn on my GPS despite the app having all permissions. Got an alert to go to a job 35kms away yesterday. Got a job today and couldn't "navigate to job." Very disappointing. Not working well at all. If it's "not broke, don't fix it!"

Useful App. I have used this app a number of times as I work at a school. The one big problem though, is that when you use the app to call 000, it does not show up in your call logs. So when looking back at logs to write an incident report later, there is no log off the time the 000 call was made. If the Devs read this and you are able to update/fix this issue, it would make life much easier.

This app was great and interface is clear. But now when I open it, it just shows a map of Africa and Europe. It doesn't start with the details of where I actually am (nor is there a button to jump to there). When I scroll round I find a blue spot for my location but have to scroll in and manually pin my location to get location details! This would be fraught in a crisis.

What's new

Important compatibility update for newer Android versions, with performance and stability improvements.