New Look
1
Item added to wish list.
Item removed from wish list.
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Description
Download the New Look app on your Android today and start exploring the latest fashion at your fingertips.
Discover brand new arrivals, Insta-worthy accessories and the freshest trends to land on the high street.
You can also use the app to find special offers and reductions at any time of day on some of your favourite styles.
Download today and stick around – we’ll be bringing you exciting new features that you don’t want to miss.
Discover brand new arrivals, Insta-worthy accessories and the freshest trends to land on the high street.
You can also use the app to find special offers and reductions at any time of day on some of your favourite styles.
Download today and stick around – we’ll be bringing you exciting new features that you don’t want to miss.
My review
Review from
Reviews
3.3
417 total
5 180
4 47
3 32
2 29
1 129
The new version of this app is absolutely ridiculous, the new changes make zero sense. I dont know why you would change it when it was perfectly fine to start with. There are no longer wishlists, the app doesnt even show whats in your basket for the first few minutes after opening the app. The message "we're sorry something has gone wrong, please try again." keeps popping up instead. On top of that, you can no longer individually view the items in your basket AND you cant change the quantity of an item, only remove it completely. The list goes on and on, please bring back the old design!!
Empire Ants
What happened? This new update has really let this app down. Before you could log in, view your wishlist, add items to your wishlist, but now it's not possible. How is that an improvement? It makes browsing a longer task because you can't revisit products so far into each section because the convenience of the wishlist is gone. I understand you can add things to the basket but like most shopping apps, the item will be removed after a certain amount of time if not purchased. Even the "recently viewed" section is gone! What's the point of having the app at this point if browsing via the website is a much smoother experience? That defeats the purpose of the app! Come on new look, sort it out.
little miss smilee
Update.... Have just updated the app... Waste of time. 'slight improvements and bug fixes'???? Really? WHERE? Don't waste your time doing anymore so called updates on this app New Look.... Just put it back to how it used to be. Why on earth did you change it in the first place?! :( Absolutely awful. How on earth is an upgraded app worse than the original, shouldn't it be an improvement? No wish list? All my saved items gone. My discount has gone, awful to navigate around, difficult to find things, whole app makes no sense and is the opposite to user friendly. Will be deleting it unless it is put back to what it was!
The update of the newer version is no better. STILL have no wish list or account to sign in to...
Claire Payne
Terrible, used to be s brilliant app but now its so hard to use. Put it back to how it was please!
Alexander von Braun
The new update is pretty bad, show, hard to navigate, doesn't save the basket. Just use the website instead.
User reviews
The new version of this app is absolutely ridiculous, the new changes make zero sense. I dont know why you would change it when it was perfectly fine to start with. There are no longer wishlists, the app doesnt even show whats in your basket for the first few minutes after opening the app. The message "we're sorry something has gone wrong, please try again." keeps popping up instead. On top of that, you can no longer individually view the items in your basket AND you cant change the quantity of an item, only remove it completely. The list goes on and on, please bring back the old design!!
What happened? This new update has really let this app down. Before you could log in, view your wishlist, add items to your wishlist, but now it's not possible. How is that an improvement? It makes browsing a longer task because you can't revisit products so far into each section because the convenience of the wishlist is gone. I understand you can add things to the basket but like most shopping apps, the item will be removed after a certain amount of time if not purchased. Even the "recently viewed" section is gone! What's the point of having the app at this point if browsing via the website is a much smoother experience? That defeats the purpose of the app! Come on new look, sort it out.
Update.... Have just updated the app... Waste of time. 'slight improvements and bug fixes'???? Really? WHERE? Don't waste your time doing anymore so called updates on this app New Look.... Just put it back to how it used to be. Why on earth did you change it in the first place?! :( Absolutely awful. How on earth is an upgraded app worse than the original, shouldn't it be an improvement? No wish list? All my saved items gone. My discount has gone, awful to navigate around, difficult to find things, whole app makes no sense and is the opposite to user friendly. Will be deleting it unless it is put back to what it was!
The update of the newer version is no better. STILL have no wish list or account to sign in to...
Terrible, used to be s brilliant app but now its so hard to use. Put it back to how it was please!
The new update is pretty bad, show, hard to navigate, doesn't save the basket. Just use the website instead.
Do not like the new version of the app need to bring back the old layout. This one is awful.
Don't understand why you have removed the saved items option, no use to me now.
Since updating the app. Its nightmare. Harder to locate things...NIGHTMARE!!!!!!
Absolutely awful since you have updated this app. Am unable to log into mine, let alone any account. Wish lists have gone and the app has crashed five times within the last fifteen minutes of me trying to make a purchase. Will not be bothering with the online service for your store again as such a hassle!!
The app and site have been buggy and kept sending me back to various previous pages, so it took ages to make an order. The app crashed within a minute of using it and came up with error or timeout messages after sending me back to different pages. There are no wishlists like on the website. The only upside to using the app is that it's significantly faster than using the NL site.
Have to agree with the comments below. This update us awful! This used to be my favorite clothes shopping app, it made everything really was. You could refine your search, put things in your with list then compare and buy. It is definitely much harder to use and I dare say I will be spending less money on your products now you have made it harder.
Where are the favourites? It was one of the only reason I loved the app! I good search on the go and buy whenever I was ready... How do we save our favourites? Also the app goes back to home as soon as we reduce it. Very unpractical. Update with appropriate options and I'll consider keeping the app and changing the review. Regards
Why change a good app, the new app has no wishlist and I cannot login to my account. I loved the wishlist as it means you don't have to scroll through loads of pages again to find what you were looking for. Not happy, please add wishlist again 😕
I liked the app before it was updated and everything i had in basket is gone and it's more difficult to navigate around. Some items of clothing i was going to buy are now gone and they were in stock. 😔. When i try to also refine my search it doesn't work. So disappointed!
Really bummed you removed the wish list defiantly my favourite part of the app. I also dislike the loss of the drop down menu which made it easy to find what you're looking for. So far not great! PLEASE BRING BACK WISHLIST that would make a vast improvement!
I cannot find how to log into my account, so i cannot use my delivery pass. The wishlist is gone and like other's have said all saved items are gone . Last app was better, going to have to use web browser instead. Useless!
The new app doesn't let you refine your search and you just have to explore the entire app for what you're looking for. The search bar doesn't work half the time also. The wishlist is gone and the app keeps crashing. Can't be bothered shopping using this app anymore
Did you even test the updates on real customers? Everything has changed I can't log in before I place an order, my delivery pass isn't showing up and overall you've made it very plain and simple but somehow made it harder to use. Where is the wishlist? When items are in your basket you can't then click them to go back to product details. Just wow
Oh my days where do l start, firstly I'm a big fan of New look and I'm a regular shopper but this app is rubbish. The navigation and filtering searches is ridiculous nah I'm going back to just using the mobile site, it's slower but at least l get what l filter. Please new look what's going on, we all use app now to shop and yours if falling behind big time
My favourite clothes shop has ruined it's app, very disappointing. No favourites!! Id take note of all the complaints and change it
Always mess up order sizes, return process is a bother with very slow, uninterested staff members... 45 min just to change size.. pitiful
New update is not good. Can't log onto your account and no more favourites. Save your favourites then you don't need to try find t It again when ready to buy. Big mistake removing it
The previous app had a place for favourites which has been taken away in the new update and I find the new layout is more difficult to manoeuvre, should've left the app as it was
it's awful to navigate now, best bit was the wish list/ favs and now that's gone I can't even log in and can no longer zoom on pictures, I don't get how you could take a great app and mess it up :/ doesn't make browsing enjoyable at all it's more effort than it's worth
Just updated this app lost everything that was in my basket plus my discount code, tried to find the things in my basket to put them back in, none of them are there to buy!!! Very disappointed, will buy elsewhere.
I much prefer the old new look app where you had more categories for the style of clothing and a wishlist as now you only can add to bag and when you may want to only buy one or two items on your list for now you need to remove them all and this may mean that you loose what you initially liked and wanted to purchase
App is slow since the recent update. No wishlists. Search not recognising what your searching for. Used to shop new look app regularly but not impressed with it at the moment.
Love the new design. Although why you got rid of the wishlist service i will never know. Bring it back and my review will be 5 stars!
Ruined what was a good app, favourites gone, can't log into account, hard to navigate and find what was once easy! Please reinstate last version urgently!!
Since the update you can't see the clothes in full view...I have had to go back to the website. Cutting the pictures was a bad idea u can't buy something without seeing a full picture of it. Very frustrating
I don't know what's happened since the last update but I used to love saving the clothes I wanted on the wishlist. It's not the same and you have to go through everything. All I can say is bring back the original app with a wishlist please
Hate this app since it has been updated theres no wishlist and it's a lot harder to navigate. It should have been left as it was Ive now stopped using it
What on earth have you done? This new app is absolutely awful. Bring back the old one. My wishlist has gone. It's not as easy to navigate at all 🙁👎
I can't sign in without going to checkout, I can't access my favourites or add anything to my favourites, and when I go to checkout it doesn't register that I have a delivery pass. So I'd be charged for delivery. Completely useless. May as well use the website. Why pay to upgrade your app to make it obsolete? Will delete if there's no change.
Removed wish list option and cant do anything with your acct. No recent orders. Track orders etc.. pls revert back to orev version
Review deleted
What's New
Minor improvements and bug fixes.
Much more to come!
Additional information
Updated
7 September 2017
Installs
100,000 - 500,000
Current Version
2.1.1
Requires Android
5.0 and up
Permissions
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New Look Retailers
