TixDesk
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About this app
Manage and resolve your technical issues faster with the TixDesk ββApp!
The TixDesk ββApp is a smart solution to bridge communication between you and your IT Support team. Now, reporting operational issues, tracking repair progress, and discussing with agents can be done right from the palm of your hand, anytime, anywhere.
Key Features of the Helpdesk App:
- π« Create a Ticket Hassle-Free
Encountering a hardware, software, or work facility issue? Report it in seconds. Simply fill in the issue details, select a category, and your support ticket will be instantly added to the technical team's queue system.
- β±οΈ Monitor Integrated SLAs (Real-Time)
No more uncertainty. Transparently monitor the Service Level Agreement (SLA) deadline. You can view the remaining ticket resolution time in real time to ensure your issue is handled promptly and prioritized.
- π¬ Real-Time Chat System
Need to provide additional information? Use the live chat feature within the app. Instantly chat with the agent responsible for your ticket for more responsive and interactive coordination.
Increase your work productivity and don't let technical issues hinder your day. Download the TixDesk ββApp now!
The TixDesk ββApp is a smart solution to bridge communication between you and your IT Support team. Now, reporting operational issues, tracking repair progress, and discussing with agents can be done right from the palm of your hand, anytime, anywhere.
Key Features of the Helpdesk App:
- π« Create a Ticket Hassle-Free
Encountering a hardware, software, or work facility issue? Report it in seconds. Simply fill in the issue details, select a category, and your support ticket will be instantly added to the technical team's queue system.
- β±οΈ Monitor Integrated SLAs (Real-Time)
No more uncertainty. Transparently monitor the Service Level Agreement (SLA) deadline. You can view the remaining ticket resolution time in real time to ensure your issue is handled promptly and prioritized.
- π¬ Real-Time Chat System
Need to provide additional information? Use the live chat feature within the app. Instantly chat with the agent responsible for your ticket for more responsive and interactive coordination.
Increase your work productivity and don't let technical issues hinder your day. Download the TixDesk ββApp now!
Report issues, monitor SLA deadlines, and chat with agents in real-time.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- No data collectedLearn more about how developers declare collection
Whatβs new
Yang Baru di Versi Ini:
- Tampilan UI yang lebih clean dan profesional
- Keamanan Tiket: Pencegahan hapus tiket sembarangan dan pop-up konfirmasi saat ubah status.
- Lampiran Chat: Kirim dokumen atau foto langsung dari kamera dan galeri HP di ruang obrolan.
- Fitur Re-Open: Aktifkan kembali tiket yang sudah selesai cukup dengan kirim pesan baru atau tekan tombol Re-Open.
- Pusat Notifikasi: Indikator angka merah (badge lonceng) dan halaman daftar notifikasi instan untuk update terbaru.
- Tampilan UI yang lebih clean dan profesional
- Keamanan Tiket: Pencegahan hapus tiket sembarangan dan pop-up konfirmasi saat ubah status.
- Lampiran Chat: Kirim dokumen atau foto langsung dari kamera dan galeri HP di ruang obrolan.
- Fitur Re-Open: Aktifkan kembali tiket yang sudah selesai cukup dengan kirim pesan baru atau tekan tombol Re-Open.
- Pusat Notifikasi: Indikator angka merah (badge lonceng) dan halaman daftar notifikasi instan untuk update terbaru.
