Q-Agent

Al-Qabas Technology

About this app

The Al Qabas FTTH app is your comprehensive and integrated tool for efficiently managing your Fiber to the Home (FTTH) network operations. The app is specifically designed for service providers and technical teams to facilitate tracking all tasks and tickets from the moment they are created to their successful completion.
Say goodbye to the chaos and traditional tracking of requests! With our app, you can organize all aspects of your business, from creating tickets and assigning tasks to technicians, to tracking performance in real-time.
Key Features:
Integrated Ticketing System: Create new maintenance or installation tickets, assign them to technicians, and track their status (new, in progress, completed) from one place.
Task Management for Technicians: Receive new tasks directly on your phone, with the ability to accept or reject them, and access all customer and site details with the touch of a button.
Performance Statistics and Reports: Monitor your team's performance through a dashboard that displays a summary of completed tasks, tasks in progress, and the extent of adherence to the set timeline (SLA).
Easy subscriber management: Maintain a database of all your subscribers and easily search for them by name, phone number, or region for quick access to their information.
Instant notifications: Never miss a new task or ticket update. Stay up-to-date with our instant notification system.
Integrated profile: Each user (manager or technician) has their own profile that displays their information and facilitates task management.