Wasl Tocaan

Tocaan

About this app

Wasel is a customer service app from Tocaan. It consolidates your business messaging channels into a single inbox, allowing your team to respond to customers quickly and professionally from their phones.

Unified Inbox
Integrate your WhatsApp Business API and live chat with your website, and keep track of all conversations from one place, without switching between apps or devices.

Respond the Way Your Customers Do
• Text messages with quick replies and pre-written responses
• Voice messages: Record and send, or listen to what customers send
• Photos, videos, invoices, and documents from your gallery or files

Designed for Teams
• Assign conversations to team members and see who's replying
• Tags, notes, and files for customers across all channels
• Instant notifications for new messages and conversations assigned to you
• Search conversations and customers

Smart Assistant
Rewrite, shorten, or change the tone of your response before sending, or let the assistant suggest a reply from the context of the conversation.

Privacy and Security
Secure login, data encryption in transit, and no ads or data sales. You can delete your account and data at any time from Settings or gowasl.com.

Wasl is intended for professional use by customer service teams and requires an account issued by your employer to log in.

WhatsApp is a trademark of Meta Platforms, Inc. Wasl is an independent product by Tocaan and is not affiliated with or endorsed by Meta.

What’s new

الإصدار الأول من وصل: صندوق وارد موحّد لمحادثات عملائك مع ردود نصية وصوتية ووسائط.