ConnectMe Remote Support Agent

2ConnectMe Limited

About this app

Empower your professional services with 2ConnectMe—the all-in-one No-Code platform for remote support, expert consulting, and automated billing.

Transform your expertise into a high-revenue digital business. 2ConnectMe is designed for individual consultants, IT help desks, and support agents who need a professional suite to engage customers via video, voice, or chat while providing advanced technical assistance.

🚀 MONETIZE YOUR EXPERTISE
Stop chasing invoices. 2ConnectMe treats your time like revenue.
Automated Billing: Integrated with Stripe to charge clients automatically based on session duration.
Pre-authorization: Verify funds before starting a consultation to ensure you get paid for every minute.
Professional Branding: White-label the interface with your logo to provide a consistent brand experience.

🛠️ PLATFORM EMPOWERS YOUR PROVISION OF ENTERPRISE-GRADE REMOTE SUPPORT
Empower your provision of elite technical assistance as if you were sitting right in front of the client’s PC.
Unattended Access: Manage remote Windows, Mac, or Ubuntu desktops 24/7 without a user present.
Full Control: Complete support for UAC prompts, logon screens, and multi-monitor setups.
Mobile-to-PC: Control any remote computer from your Android / iOS device using our optimized soft keyboard.

💬 OMNICHANNEL CUSTOMER ENGAGEMENT
Reach your clients on their terms through any browser or website.
Video & Voice Chat: High-definition communication for professional consultations.
No-Code Integration: Add a live chat or "Call" button to WordPress, Shopify, or Wix in seconds.
Proactive Triggers: Automatically engage website visitors based on their browsing behavior.

🛡️ SMART ROUTING & SECURITY
Skill-Based Routing: Direct chats to the right agent based on their specific expertise.
Secure Recording: Record sessions for quality assurance, training, or compliance.
Anonymous Lead Capture: Start chats with new visitors and capture contact details instantly.

Download 2ConnectMe today and launch your digital help desk or consulting business with zero coding required.

FAQ:
Quick Start for Solo User
https://www.2connectme.com/index.php/documentation/quick-start-for-solo-user/

2ConnectMe Agent gesture remote control customer desktop
https://www.2connectme.com/index.php/documentation/remote-control-of-customer-desktop/#gestures
video helper: https://youtu.be/z4CkomfKlL8

2ConnectMe Agent and customer local keyboard layout must be the same
https://www.2connectme.com/index.php/documentation/remote-control-of-customer-desktop/#remoteControl

Usage Guides
Remote Control Customer Desktop on Windows
video helper: https://youtu.be/ezYXBoUqWKw

Remote Control Customer Desktop on Mac
video helper: https://youtu.be/RTDlGCL8S-c

2ConnectMe Customer Unattended Control Mode
https://www.2connectme.com/index.php/documentation/remote-control-of-customer-desktop/#remoteControlUnattendedControl

Setup Short Code (Access Number in Settings)
https://www.2connectme.com -> Documentation -> Control Customer Desktop -> Setup Access Number in Public / Private chat room

What’s new

Critical solving the issue on missing notification when the app is not at foreground. Update is mandatory.