
Aimee Hall
I like the app. It is easy to use and I get plenty of invitations through email. I've participated in videos too, not just the quick surveys. Don't rely on it for a quick payout when you cash in your points for money though!! I was expecting as soon as my points disappeared for a pay out that cash would appear in my PayPal account. Highly disappointed in that. Other than that it's been a good experience.
5 people found this review helpful
Toluna corporate
April 23, 2026
We're sorry to hear that your experience with our app is not at the level we would have liked. We strongly encourage you to report in detail any issue you might encounter to our support team so that we may properly assist you. They can be reached via the app's and site's Contact features, or by email at support@tolunahelpdesk.zendesk.com.

Matt Camou
Too good to be true. Took quite a few surveys, made a decent amount of points, then out of nowhere, I was logged out and couldn't log back in. Tried to reset password and had to contact them. They replied and told me my account had been untruthful in a survey or something along those lines. They kicked me out, was never able to redeem points for gift cards, I think it's somewhat of a scam. If they see someone earning quickly they may just shut down the account so they don't have to pay out.
46 people found this review helpful
Toluna corporate
October 24, 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.toluna.com/contactus.

Kori Fitzgerald
- Flag inappropriate
- Show review history
App quit working, kept receiving an error message, emailed Toluna and was told account was flagged during a review, and my account was closed, cannot be used or accessed anymore. No reason why, nevermind I've been a member for over 10 years, and had points accumulated. *Update: I was told as I didn't provide thoughtful or truthful answers, my account was closed. I've been allowed back on probation. At a complete loss as to what wasn't answered correctly.
87 people found this review helpful
Toluna corporate
July 16, 2020
Hi Kori, I am truly sorry to hear about this situation. We kindly ask you to follow up on your support case if you have any additional questions. Our team will be able to further check your account and detailed survey activity and provide this information. Thank you for your understanding!