I haven't had any issues or problems with the times I've used the app for my to-go pickup orders at all, so I'm loving it so far! If I did have to say anything negative, it would be about the Rewards program itself. Random rewards are nice, but it'd be cool to add missed check-ins, have a scale of rewards you can earn via the number of visits/transactions or even use a point system or something like that (based on your purchases).
7 people found this review helpful
The restaraunt and food is great. This app isn't. The loyalty rewards system is so jank they might as well not have one. They don't show you any progress towards rewards "its all handled behind the scenes" which means the user has no way of knowing if there's any consistency or if they're even getting progress at all.
18 people found this review helpful
July 19, 2022
We'd be happy to help take a look into your account! Please reach out to us at TacoJunkies@torchystacos.com > Taco Love, Torchy
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The App is ok, but I agree with everyone else that the way to earn rewards not being clear to the customer is poor. I would recommend just sticking to the standard point system that most reward apps use. It's clear, concise, and reliable. A drink gives 5, Toco gives 15, etc Having a "behind the scenes" way of gaining points, makes it hard for the customer to even stick with the rewards as they don't know what they are getting and when! Please consider revising the app :)
8 people found this review helpful