
April
The worst customer service and international experience ever. I have the highest plan but it does not cover the mobile calls to South Africa so I must buy the add on $10 global card. They take your money, but the $10 only reflects in the International calling app about 50% of the time. So when you request a credit they try to say you used it but can not tell you a single call you made and there is never a manager to talk to because miraculously you are already talking to them.
8 people found this review helpful
Total Wireless
September 6, 2023
Hi, JuniorandApril Rossouw. We're sorry to hear that. Let us assist you. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. We're open Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^Joel

L P
I downloaded this app, put credit on it for several weeks I have been unable to make an international call. Always says system is experiencing technical difficulties. Costumer service at last admitted there is maintenance going on with their service and to call back in 2 hrs. How is 2 hrs going to fix something that has been happening for weeks Dialing an access number in the past was a pain but definitely more reliable than their app. Time to switch providers they clearly don' want my business
6 people found this review helpful
Total Wireless
March 31, 2024
Hi, L P. We sincerely apologize for the troubles.We'd be happy to take a look into this for you. Let us assist you. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. We're open Mondays to Sundays from 08:00 AM to 11:45 PM EST. ^Mark

Bill Veldboom
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The Total Wireless customer service experience is a form of punishment no human should endure. Too bad there are not negative star ratings. The International Calling feature used to work relatively well but has deteriorated over the past several months without explanation. I have been charged for calls I don't make at an increasingly frequent rate. Run, don't walk away from Total's International App.
60 people found this review helpful
Total Wireless
August 16, 2020
Hi Bill Veldboom, we regret the inconvenience caused. Please copy this http://bit.ly/2lFFpmo and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. We will resolve your concerns with priority. Thank you. ^Cristy