Triidot: Provider & Servicemen

KIITM GOMEDSERV PRIVATE LIMITED

About this app

Triidot: Provider & Servicemen Application is designed for companies that provide laboratory and medical equipment repair, maintenance, and field service support. It serves as a complete solution for both service providers and servicemen, helping them manage their daily operations with ease and accuracy. Providers can log in to the app and access all incoming service bookings in real time, review customer details, track equipment issues, and assign the right servicemen for each job. The app allows providers to maintain a complete list of services offered along with their pricing, helping them keep their service catalog organized and updated at all times. Once a booking is placed, providers can quickly assign technicians based on location, availability, or skill set, ensuring faster response and streamlined service delivery.

Servicemen or field technicians have their own dedicated login through which they can view all assigned tasks along with full customer details, service descriptions, and the exact location of the job. Integrated navigation support helps technicians travel directly to the customer’s site without confusion. Technicians can update the service status as they progress, from travelling to on-site work to final completion, enabling smooth coordination between the service team and the provider. The provider can track the status of each service request in real time, ensuring complete visibility across the entire workflow.

The app is specifically developed for businesses dealing with laboratory and medical equipment repairs, periodic maintenance, calibration visits, and emergency service calls. It replaces manual communication with a modern, digital workflow, reducing delays and improving efficiency. By using this application, companies can improve overall productivity, respond faster to customer needs, and ensure that every service request is handled professionally and on time. Whether managing bookings, assigning technicians, updating service progress, or completing on-site work, the app brings everything into one unified platform designed to support reliable and high-quality service operations.

What’s new

What's new in version 1.1.0:
• Added dynamic distance charge calculation for service bookings.
• Enhanced booking flow and updated bill summary breakdown.
• Upgraded provider & servicemen authentication and management.
• Updated system to support Android 16 (API Level 36) for improved security and performance.
• General UI enhancements and bug fixes.