TruGreen

TruGreen LLC

About this app

Manage all your lawn care needs on the go with the TruGreen mobile app. You’ll be able to access, update, and provide feedback on all of your TruGreen lawn services in one convenient place – no more phone calls needed! Real-time notifications will keep you informed of your specialist’s ETA before they arrive, and their progress after the visit. To sign up, you’ll need your TruGreen account number from a previous bill or email communication.

Account summary
• View your lawn programs
• Access account history, service dates, and tickets
• Provide feedback on the visit
• Get notifications on your specialist’s progress & track their ETA

Add a service
• Browse and purchase services to complement your current plan(s)


Billing
• Add a new credit card or ACH account
• Pay your bills
• Sign up for EasyPay or PrePay billing and save
• View past payments

Update Your Profile
• Update your preferred email address and phone numbers
• Manage communication preferences – switch to email or text service notifications
• View PDFs of documents regarding your TruGreen services

Contact us
• Call or chat to get support from a representative

Ratings and reviews

This app is surprisingly bad for as much effort as is likely being spent on it. There's more focus on making everything seem "pretty" than on actual functionality (e.g., the animated leaf icon while you're waiting for everything to load). You can't even get a receipt right after making a payment like you can on the website. Also, I can't figure out how to remove the original (now outdated) credit card I used to set up the account, if that's even possible using the app.

The app is not bad, but it appears to have limited features and functionality. For example, I wanted to pay a bill a couple weeks ago and the option to do so just wasn't there, but ha been at other times. Inconsistent. Also, customer service is not great. For contact options, you can email with a request for reply. I have NEVER gotten a reply. Also, I have repeatedly asked for more than a one day notification for upcoming service. I get a half promise, but it never changes.

I downloaded this app but could not get past creating a password. It kept telling me that I needed to meet all requirements. I was meeting all requirements and I tried several times with different passwords. I hope you can fix this as I believe that this app would be useful once it is working properly. I am a transfer customer from Funk LawnCare and this is not making a very good impression.

What's new

Customers in select service areas can now use our app to refer friends and neighbors to TruGreen and earn reward points for every new customer they refer!