My Airtel

Contains ads
84.8K reviews
Content rating
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About this app

The My Airtel App is a free one-stop platform to manage all your Prepaid and Postpaid connections instantly, wherever and whenever you please.

To mark the launch of Airtel 4G, My Airtel App is now fully revamped to enhance your user experience with improved interface fluidity, more services and new offers!

With complete control delivered to you, you can:
- Check your Prepaid balance
- Check detailed usage information to monitor your account activity
- Manage your Postpaid account
- Manage Value Added Services to personalize your service experience
- Schedule SMS and worry less about forgetting to send important messages
- Help yourself to e-Services
- Activate IDD & Roaming
- Manage your Profile to receive personalized services and offers
- Find the nearest Airtel Service Partners and Service Points
- Get help with answers to Frequently Asked Questions
- Chat with an Airtel agent to raise your queries
- Select your Preferred Language from English, Sinhala & Tamil

With faster surfing speeds on our new 4G network, we wish you all the best!

We value your feedback so reach us with your questions and suggestions by emailing us on
Updated on
Dec 18, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
Data can’t be deleted
84.8K reviews
Jay Mahesh
January 26, 2023
I was a mobitel customer for decades. But I joint with Airtel with your amazed packages. Mobitel also had to revise their pacakges thanks to airtel. But you have improve yourself in many ways. 1. poor coverage. At least improve along main routes with in the country. 2. poor costumer support. A bot is there to massage with. worthless
16 people found this review helpful
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Airtel Lanka
January 30, 2023
Thank you for sharing your feedback. We’re sorry we failed to meet your expectations. Please feel to reach us out through WhatsApp: 0755555555 with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us a chance.
Joshua Fernando
January 24, 2023
Very poor service had good packages back in the day now most are usuless specially the freedom packs and customer service provided is the worst I mostly use the 10gb pack and due to some error during the last 1GB it cuts money when there's actual data available. idk Y this is but fix it as it has happened evrytym
13 people found this review helpful
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Airtel Lanka
January 30, 2023
We deeply apologize for the inconvenience caused. Please write about the issue to us through WhatsApp: 0755555555 detail, so we can look into it immediately and get it resolved. We would love to give you a seamless experience on our app. Thank you!
Chamika Ishara
January 9, 2023
Worst service.. 1.No direct way to contact a customer care agent. Are you serious ? To chat with a bot by whom the needed issues are not being addressed. 2.Limited options for contact center calls. 3.Its been months. Still the issue with dialog calls haven't been fixed. 4. Customer care agents service is not satisfied.
48 people found this review helpful
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Airtel Lanka
January 10, 2023
Hi, we regret the inconvenience caused. We will share these feedback to the relevant departments. to provide an update about the progress please send us your concern to We will get back to you at the earliest.

What's new

- Bug fixes
- Improved user experience