Tu Tecnico

Sky Outsource Inc

About this app

Tu Técnico puts your helpdesk in your pocket. Whether you're in the office or on the go, stay on top of every support ticket, client conversation and team task — without needing to be at your desk.

For support agents and administrators:

🎫 Full ticket management
View, search and filter tickets by status, priority or assigned agent. See the complete conversation history for every client request, including attachments and internal notes.

💬 Reply from anywhere
Write replies, add CC recipients, set the ticket status after sending and resolve issues without opening a laptop. The reply experience mirrors your web portal — including To and CC fields, just like email.

🔒 Internal notes
Communicate privately with your team without the client seeing it. Internal notes are clearly marked within the conversation thread.

👤 Agent assignment
Assign or reassign tickets to any team member with a single tap. The agent picker shows availability and current workload at a glance.

⬆️ Support level escalation
Escalate incidents to Level 2 or Level 3 support directly from the ticket when the situation demands it.

📊 Live dashboard
Monitor open tickets, resolved count, average response time and average resolution time — by day, week, month or year. The agent leaderboard keeps your team accountable.

🔔 Instant push notifications
Get notified the moment a ticket is assigned to you, a client replies or a ticket status changes. Badge count keeps unread activity visible on your home screen.

🎨 Fully customizable
Choose from 8 accent color themes, switch between Spanish and English, and enable dark mode — all saved automatically to your device.

🔐 Secure login
Sign in with Face ID or fingerprint recognition. Your credentials are stored encrypted on-device using the platform's secure storage.

What’s new

• New: Customizable dashboard — tap + to add or remove widgets (Today Stats, Recent Tickets, Recent Projects, Tickets Trend, Top Agents)
• Fix: Reply sheet no longer hidden behind keyboard on iOS
• Fix: Tap chevron to dismiss keyboard while composing a reply
• Fix: CC'd contacts now show their correct name in ticket conversations