TWT Chat

HIGHSOON PTE. LTD.

About this app

TWT Chat is an enterprise-grade smart customer service system designed to improve support efficiency and user experience.
Many businesses face these challenges:
● Customer inquiries are scattered and hard to track
● Repeating answers to common questions wastes human resources
● Managing messages across multiple platforms is slow and inefficient
TWT Chat solves these problems easily:
● AI Auto-Reply: Automatically answer frequent questions, saving support time
● Multi-Channel Management: Integrate website, app, and social messages into one platform
● Live Chat & Team Collaboration: Multiple agents handle inquiries simultaneously, assign tasks, leave internal notes
● Analytics & Reporting: Visualize response data and customer behavior to optimize workflow
● Cross-Device Support: Manage messages on mobile, tablet, and desktop anytime, anywhere
Ideal for enterprises, startups, SaaS, e-commerce, online education, and more—reduce costs, increase customer satisfaction, and strengthen brand image.
Download TWT Chat now and start smart, efficient customer service!

What’s new

- Optimization of pending operation experience, consistent with desktop logic
- Function entries dynamically displayed based on role permissions
- Added visitor tag filtering in pop-ups (start chat/add group members)
- Support transferring and adding agents in conversations for more flexible collaboration
Fixed some issues and improved experience.
Feel free to update and let us know if you have any feedback.