![](https://play-lh.googleusercontent.com/a-/ALV-UjWf6XZLVu7xL-tBXhi2qXpbv8jRQ-c-biVtTASiLsJy50UkYkwm=s32)
Jeffrey Davids
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No longer works at all after last update. It's very obvious that the last update is the problem considering everyone is having issues after it, but they won't roll it back or fix the issue. It's been over a month. Right now, my lock is a fancy key lock that has pretty blue lights when you touch it. I still have to use my key. UPDATE: Newest app version fixed the problems. Still upset it took several months, but lock works well now. I will be a bit wary of doing future updates.
15 people found this review helpful
UniKey Technologies
August 27, 2023
We sincerely apologize for any issues you have experienced. Please update to Kevo version 3.1.0 as there are many bug fixes and improvements in that release. After you ensure the app is running smoothly, please update your review after verifying the functionality. Thank you so much for being a valued Kevo user.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Have yet to unlock my door via touch. The app would unlock the door, but each time it would have to reconnect, taking at least 10 to 15 seconds. Restarted my phone trying to get touch to work, but now the app crashes constantly. Supposedly can authenticate with my wear OS watch, but that's never worked. When I installed the lock, it was setup for a door that swings other way. No mention in manual and Google search results were wrong. Support was quick to answer when called.
3 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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This app is so bad. It just crashes and crashes. it worked once when I first got it but even then it wouldn't unlock half the time until I restarted my phone. Now it just crashes everytime. I got this for a short term rental property. Gotta uninstall the lock and return it now, because if it doesn't even work for me reliably then how can I trust it for visitors and guests to get into their rental. Version 2.1 is the latest available in my play store. Release your fix in 2.6 for all androids.
11 people found this review helpful
UniKey Technologies
August 5, 2020
We apologize for the issues you have experienced. Please update your app to version 2.8.1 at your earliest convenience. We hope these new updates will ensure the app is running smoothly for you, and that you would update your review after verifying the functionality. Thank you so much for being a valued Kevo user.