Peter Z
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Terribly ssslllooowwww! I've had the lock for over 5 years. All 4, users two with iPhones and two with androids, experience the same slow response in terms of the connection between the lock and their device, and locking or unlocking. The batteries in the lock were changed two weeks ago. All phones and kevo apps are up to date. Either the lock, the app, or both are nearly useless.
4 people found this review helpful
UniKey Technologies
December 20, 2023
We apologize for the issues you have experienced. Please email us at support@unikey.com with a detailed description and we will be happy to assist you. After you ensure the app is running smoothly, please update your review after verifying the functionality. Thank you so much for being a valued Kevo user.
Heather Brady
I've had my love fir many years now but for some reason it keeps disconnecting me and doesn't show me every time the lock is locked or unlocked and by whom. I am getting very annoyed. I have to un-install than reinstall the app just to get into my house. It shouldn't matter how old the lock is because as long as the batteries are in tak and updates are recent than there should be a representative email stating any issues.
Jeffrey Davids
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No longer works at all after last update. It's very obvious that the last update is the problem considering everyone is having issues after it, but they won't roll it back or fix the issue. It's been over a month. Right now, my lock is a fancy key lock that has pretty blue lights when you touch it. I still have to use my key. UPDATE: Newest app version fixed the problems. Still upset it took several months, but lock works well now. I will be a bit wary of doing future updates.
15 people found this review helpful
UniKey Technologies
August 27, 2023
We sincerely apologize for any issues you have experienced. Please update to Kevo version 3.1.0 as there are many bug fixes and improvements in that release. After you ensure the app is running smoothly, please update your review after verifying the functionality. Thank you so much for being a valued Kevo user.