Unirsal

Unirsal LLC.

About this app

Unirsal is the official mobile app for customer support agents and team members. Stay connected with your customers wherever you are — from your phone, tablet, or laptop.

KEY FEATURES

- Real-time conversations - Reply to customers across multiple channels from one unified inbox
- Smart notifications - Get notified instantly when customers send new messages
- Powerful filters - Filter conversations by status, assignee, inbox, labels, or priority
- Team collaboration - Send private notes to team members within conversations
- Quick replies - Send saved responses with one tap
- Camera and photo support - Share images and documents with customers
- File attachments - Send and receive files of all types
- Multi-language support - Use the app in your preferred language
- Secure access - Sign in via email and password, or use SSO (Single Sign-On)
- Cross-platform - Works on phones, tablets, Chromebooks, and Android XR

WHO IS THIS FOR

Unirsal is designed for customer support agents, account managers, and team leads who need to stay connected with customers wherever they are. Access requires a valid Unirsal workspace account.

ABOUT UNIRSAL

Unirsal helps businesses across the region deliver exceptional customer experiences through modern communication tools. We believe great customer support shouldn't be tied to a desk.

Learn more at https://unirsal.com

REQUIREMENTS

- Active Unirsal account
- Internet connection
- Android 7.0 (API 24) or higher

NEED HELP?

Visit https://unirsal.com or email

What’s new

Initial release of Unilink Agent for Android.

KEY FEATURES:
- Real-time customer conversation management
- Push notifications for new messages
- Multi-channel inbox support (chat, email, social)
- Smart filters by status, assignee, and labels
- Team collaboration with private notes
- Quick replies for common responses
- Camera and photo sharing
- Secure sign-in with email or SSO

Thank you for using Unilink Agent!