United Utilities: Your Water

United Utilities PLC

About this app

Managing your water account has never been easier. Make payments, view and download bills, submit meter readings, get assistance with water supply issues, and more.

Our app is packed with useful features to make life easier for United Utilities customers.

- Keep on top of your water bill
- Submit meter readings
- View, download or share bills
- Get assistance with water supply issues
- Contact us

Keep On Top Of Your Payments
Make payments quickly, easily, and securely. Pay your bill anytime, anywhere, using our handy mobile app.

View Your Account History
View your bills and payments at a glance. Paperless customers can see when they have a new bill so you know you haven't missed anything. To make things even easier, you can filter by bill or payment, and date range, too!

Download and Share Bills
United Utilities are committed to ensuring customers have all the information they need at their fingertips. The app makes it easier than ever for paperless customers to view, download or share a PDF copy of their bill.

Submit A Meter Reading
Is your water meter in a difficult spot to access? No problem! Use the in-app camera to take a quick snap of it, and use the picture to enter the reading into the app.

Is your water meter somewhere dark? No worries! Use the in-app torch to help you read the meter. These useful tools will make it easier to read your water meter and keep track of your readings and bills.

Check And Report Water Supply Issues
If you're experiencing a problem with your water supply, the app will help you to check for any known issues with your water, or report a problem to us anytime, anywhere. These include:

- Water leaks
- No water
- A change in water pressure
- Blocked sinks, toilets, and drains
- A change in the colour, taste, or odour of water
- Sewer flooding
- Blocked road drains and grids

Requirements
You must have a United Utilities account number to register for the app.*
If you are a new customer, please search online for ‘United Utilities New Customer’ to sign up for a new account.
*You can still Report a problem and check Issues with your water without an account number.

The United Utilities mobile app streamlines managing your water account with easy payments, bill history access, and convenient meter reading features. Download the app today to effortlessly stay on top of your water account.

Follow us on social media:
X: @unitedutilities
Instagram: @unitedutilities
Facebook: @OfficialUnitedUtilities

Visit our website for more information : unitedutilities.com/app
T&Cs: unitedutilities.com/app/mobile-app-terms-and-conditions

Ratings and reviews

Just about adequate for absolute basic functions of entering meter reads and viewing bills. That's all you get. You can't see past meter readings without opening previous bills, and there is no graphical view of usage over time, cost over time or anything vaguely useful. Annoyingly, the unread bill on mine is stuck at one. I have opened and closed every bill, several times. still stuck. UU are silly not just using the meter manufacturers app which provides much more. I suspect it's to save money

Just updated the app in the hope you had updated the payments options. No such luck. I still have to go looking for my debit card to manually enter all the details 🙄. It is 2026 not 2006. Get with the program fgs.

terrible. [ in response to Adam, customer service. 1)The app does not show current balance, only the bill and what the customer has paid. leaving it unclear what your account stands at. 2)Readings aren't provide through the app, so costs seem random and ever increasing. 3)United utilities, like many UK water companies, has been found to pollute our waterways and oceans. the least yous could do if you're gonna absolutely fleece people for water (WATER!) is have some semblance of a payment app]

What’s new

Thanks for using our app. We’ve recently improved your experience so that if you ever encounter a problem within the app, you’ll be re-directed to our contact page where you can get help and resolve any issues quickly and easily.