United Utilities: Your Water

United Utilities PLC

About this app

Managing your water account has never been easier. Make payments, view and download bills, submit meter readings, get assistance with water supply issues, and more.

Our app is packed with useful features to make life easier for United Utilities customers.

- Keep on top of your water bill
- Submit meter readings
- View, download or share bills
- Get assistance with water supply issues
- Contact us

Keep On Top Of Your Payments
Make payments quickly, easily, and securely. Pay your bill anytime, anywhere, using our handy mobile app.

View Your Account History
View your bills and payments at a glance. Paperless customers can see when they have a new bill so you know you haven't missed anything. To make things even easier, you can filter by bill or payment, and date range, too!

Download and Share Bills
United Utilities are committed to ensuring customers have all the information they need at their fingertips. The app makes it easier than ever for paperless customers to view, download or share a PDF copy of their bill.

Submit A Meter Reading
Is your water meter in a difficult spot to access? No problem! Use the in-app camera to take a quick snap of it, and use the picture to enter the reading into the app.

Is your water meter somewhere dark? No worries! Use the in-app torch to help you read the meter. These useful tools will make it easier to read your water meter and keep track of your readings and bills.

Check And Report Water Supply Issues
If you're experiencing a problem with your water supply, the app will help you to check for any known issues with your water, or report a problem to us anytime, anywhere. These include:

- Water leaks
- No water
- A change in water pressure
- Blocked sinks, toilets, and drains
- A change in the colour, taste, or odour of water
- Sewer flooding
- Blocked road drains and grids

Requirements
You must have a United Utilities account number to register for the app.*
If you are a new customer, please search online for ‘United Utilities New Customer’ to sign up for a new account.
*You can still Report a problem and check Issues with your water without an account number.

The United Utilities mobile app streamlines managing your water account with easy payments, bill history access, and convenient meter reading features. Download the app today to effortlessly stay on top of your water account.

Follow us on social media:
X: @unitedutilities
Instagram: @unitedutilities
Facebook: @OfficialUnitedUtilities

Visit our website for more information : unitedutilities.com/app
T&Cs: unitedutilities.com/app/mobile-app-terms-and-conditions

Ratings and reviews

The app is telling me £13.14 is due, it's also telling me a bill for £106.00 has been sent. when I tap to pay £106 it has my account balance at £0.00. I need a straight forward bill so that I know where I stand. I emailed to ask what I owe; this was their response. I can confirm your account balance is £0.00. You currently have an active monthly payment schedule, and you’ll need to continue making these monthly payments to build up credit towards your future bill.

New meter installed yesterday and engineer said I could read the meter from the app!!! Don't think so!!! Nothing on the app so having to go outside to pavement and lift cover to read. That is if I can lift the cover. It seems to be held down by attachment underneath. Have asked for assistance on phone and 5 of your people unable to tell me if I will be able to read from the app.

ABYSMAL. the app is next to useless, contains 0 info on my account for my new address, doesn't tell me how much I'll be paying in any way, no details on standing charges or the actual unit rates. it's impossible to set up a direct debit through the app, you have to go through a separate web page on united utilities website however every single link leads to a 403 page unavailable message.. literally every link. only thing you can do is make a payment which you'll have to guess at how much

What’s new

Thanks for using our app. We are always looking for ways to improve your experience, and in this latest release we have enhanced application compatibility and made performance improvements.