UniTel Voice

UniTel Voice

About this app

Turn your smartphone into your office phone with the UniTel Voice mobile app.

This app allows UniTel Voice customers to connect their smartphone to their business phone system so they can:


* Separate personal calls from business calls

* Answer calls on your business line

* Make calls showing your business number

* Call fellow employees on their extension

* Transfer callers to fellow employees

* Check business voicemail messages

* View contacts, call logs & history

* Send & receive fax messages

* Use 3-way conference calling

* Manage your phone system’s features


FAQs:

1. How do I log in to this app?

To log in to this app you need to first create your own employee extension and then use your employee extension’s login credentials to sign in to this app. This app is designed to sync with your personal employee extension. So for that reason, the admin-level username and password you created at signup will not work as your app login.

2. How do I ensure high call quality using this app?

For the best experience, we recommend using a strong wifi connection. This mobile app uses your local wifi to make and receive calls. If wifi isn’t available this app will run off your cellular data. But like all VoIP technologies, if you have a weak wifi connection or a poor data signal, it can affect your call quality.

3. Is the UniTel Voice app free?

This app is free to UniTel Voice customers and is included with all of our business phone system plans.

4. Do I have to use the UniTel Voice mobile app?

No. UniTel Voice can forward calls to any phone number, or phone (even landlines and old school cell phones). We also offer the UniTel Voice Office plan that allows you to connect a softphone or IP-phone (physical desk phone).

5. How does the is app help?

This app allows you to run your business from anywhere. It provides you with full access to your business phone system and it virtually turns your personal smartphone into your office phone with all the professional features you would expect from a physical desk phone.

6. Can everyone on my team use this app?

Yes, every person who has their own employee extension can access and use the mobile app to manage their business calls. With UniTel Voice, users and employee extensions are one-in-the-same.

Ratings and reviews

Glitchy app. Messages screen constantly "fails to load". I have uninstalled and reinstalled the app several times. This is really aggravating. Calls are sometimes garbled and for some reason there seems to be a conflict with my watch in that it constantly switches calls automatically to my watch and will not allow me to switch it back. This is new since last update.

Lots of call dropping if I get too far from wifi. Can't go on the porch to talk; doesn't switch to mobile data. This is frustrating. Others, cost is highly competitive. Customization is good. Vanity phone numbers available. Not planning to change providers at this time.

I'm grateful I found this company. The app was a bit confusing at first, but customer service was amazing and very responsive. They walked me through and explained everything I needed to know.

What's new

Fixed crash on 32-bit Android devices
Fixed crash upon reset
Fixed falsely reporting attended transfer failure
Fixed missing incoming call screen on push calls
Fixed missing fullscreen incoming calls permission
Fixed refresh button in WebView
Fixed issue with showing missed calls in message history
Fixed target blank links