
Ashleigh Verdier
Probably the most poorly designed app I've ever had to use. it's full of content that would be better on a website, and doesn't have almost anything I would need. I cant see the message I've sent for customer service or any status update. when you submit docs you cant change the file name or tell what you've already submitted. I cant access my actual policy documents. this is just generally useless. I work for a file sharing company with a properly usable client mobile app, so this is bad.
1 person found this review helpful
Universal Property
January 20, 2026
Hi,
We would like to chat with you with regards to your experience with us. Can you provide us your customer ID at AppAssist@universalproperty.com so that we can reach out?

Tina Couts
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App is not updating. The claim is showing reported/open but there was no claim. I called & was instructed by claims to update my app but no update is available. I uninstalled the app & reinstalled and it still shows the claim. Cleared data & the cache and still shows the open claim.
Universal Property
January 29, 2026
Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at AppAssist@universalproperty.com with your contact details and relevant screenshots.

Lisa Frazer
Will not let me create a password. Must have at least one upper case (check), one lower case (check), digit (check) and special character (check), plus be at least 8 characters long (check). I more than complied with their requirements. Just will not allow me to create an account.
14 people found this review helpful
Universal Property
August 3, 2021
Thank you for your valuable feedback. It looks like you successfully enrolled via our website which helped us to successfully identify and correct an issue with the password characters.