
A Google user
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The functionality of this app has improved significantly over the past few months, although you still get the occasional bug. When it works correctly, the user experience is great. If you are close to the pickup/drop-off stops, it is almost as fast as Uber and much cheaper. Drivers are kind, although they could drive a bit more cautiously. Internet on the vans can be intermittent. Seats aren't bad, but could be a bit more spacious. This has become my go-to option when I have to visit Santa Fe.
9 people found this review helpful
Hola, Daniel
Agradecemos tus comentarios, se han resuelto los problemas con el app y nos ayudarías actualizando esta para una mejor experiencia. Esperamos seguir viéndote abordo.
Saludos.

Diego Garcia
The app is fine, the service is not reliable. They work on a tight schedule. If the driver is delayed he doesn't pick up the passengers, and reports no show, obviously no return policy for no shows.
9 people found this review helpful
Lamentamos mucho ver esta calificación y queremos entender qué sucedió. Nuestro trabajo es brindarte un servicio de calidad y que puedas mejorar esa percepción. Escríbenos al Chat de la App. 😊📲

A Google user
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First time review from santa fe to mixcoac: Easy enough to find the stop, bus locations appears in the app, arrived 6 mins late. Friendly driver. Van smelled too much of smoke inside. All curtains closed, good if you want to sleep but very bumpy ride and very hot, even with just two passengers. No WiFi, power sockets two per row, no fold out table. Overhead storage on one side. Good music but may not be to everyone's taste. Uber cost $150 to destination, Urbvan $45 back plus 30 mins walking. Overall decent value for money but service can be improved.
6 people found this review helpful
Hola Larry,
Muchas gracias por tu amplio comentario. El feedback nos ayuda a mejorar el servicio así que lo checaremos asap. sí tienes más mejoras que compartirnos puedes hacerlo a hola@urbvan.com