myUSCchart

Keck Hospital of USC

About this app

Keck Medicine of USC is committed to patient health, safety and access. Through this app we offer 24/7 access to your medical records. Use this app to send secure messages to your physician, access test results and request prescription renewals and appointments from your smartphone.

We are a team of more than 500 physicians at a leading academic medical center keeping you healthy, on track and doing the things you love. If you are a patient of Keck Medicine of USC and need assistance in accessing the patient portal, please call [phone]. For immediate assistance in scheduling an appointment, please call [phone].

Please note that this myUSCchart should not be used for urgent medical matters.

Ratings and reviews

This portal is by far the worst I have ever use. It is very unfriendly. It is slow, it's hard to find information and it does not always work. 1st of all, the GUI is poorly built. Make it look friendly and easy to use. 2. Data is very slow. Take a long time to load and system error all the time. 3. Biometric login does not always come up. 4. No feedbacks to the hospital or builder. I guess they know it's bad. Take notes with other medical group portals. Cedar Sinai, UCI, etc.

There is no way to provide app feedback or report issues inside the app, which is an indication of the developer's interest level in improving the user experience and interface. For example, looking at blood work there is no chart for certain data. My guess is that it's because it's reported in 2 different ways among labs. Update: I can no longer even login. Resetting the password (which was correct but did not work) also did not help. After the reset, it still does not login.

Same experience as website, which is very poor itself, but without the added benefit of your favorite simple extensions that make browsing better. This is basically just a simple bookmark to the website. How about the ability to remember your user ID, or stay logged in for a few hours if security is needed, or add a pin for easy access after validating who you are using a private device?