
A Google user
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Can take a month or more to get your first payment and payments can take more than that on an ongoing basis. Just probably depends on how quickly each company's staff can review surveys. Surprised actually how many of my surveys were accepted and paid. Surveys are a mix of familiar and new, some seem very easy and some quite involved. Helps to try to think like the programmers and imagine their concerns about layout, colors, fonts, organization, sequencing, intuitive interfaces, etc.
37 people found this review helpful

Terry Tobias
I'd leave no stars if possible,this app is useless! It crashes in the middle of a survey without a way back, if I get through a whole survey, it crashes before uploading, if I go back to the email link to start the survey over I get the red screen that says I'm already in a survey and would I like to resume, but when I click on "Resume" nothing happens. Then the app is locked up in that state for months. Nothing works to fix it either. It's a terrible app with rote answers from the developers.
61 people found this review helpful
Hi Terry,
We're sorry to hear that you've been facing issues participating in studies powered by UserZoom.
We are unable to indicate what exact issue you encountered. If you face issues again, I'd advise you to contact who invited you to participate. They could get in touch with us to investigate further.
Best regards,
The UserZoom Support Team

A Google user
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Performing a task and presented with the option to 'read more' about said task. Took me to a dead end I could not return from. No way back into the test and I was half way through. The reply below is a stock response. I defined the behaviour that led to the error so being 'unable to indicate (sic) what issue [was] encountered' doesn't sound like we're trying very hard.
27 people found this review helpful
Hi Ben,
We're sorry to hear that you've been facing issues participating in studies powered by UserZoom.
We are unable to indicate what exact issue you encountered. If you face issues again, I'd advise you to contact who invited you to participate. They could get in touch with us to investigate further.
Best regards,
The UserZoom Support Team