
Scott Smith
So at this point I'm still undecided. Just bought a home with this installed, thought it was a "cool" feature but as noted in many reviews...the setup is convoluted & not user friendly, I can't figure out how to delete old account & create a new one - and calling them is useless. I actually googled the so called customer service line, and they gave me another # and wished me good luck. So right now the only thing good, is that worked when I connected the app. However it's not very intuitive or user friendly. Also I'd like to know if you can activate (unlock) over wifi so instead of assigning an "Ekey", I can just unlock door from a remote PC instead. But again - I can't even reach a live person to ask. So then there's that...clearly they aren't looking for retention?
16 people found this review helpful

Todd Clay
Should rename app to "Operation Failed". If you bought a Tru-Bolt door lock and hoped to use this... Boy are you gonna be pissed. My review could easily be over 2k characters -all negative. This isn't worth the space on your phone's memory. complete trash. Take the lock back. Delete this app. Do better next time. I know I will.
1 person found this review helpful

T
I like the app so far,but I would like to know why it runs constantly instead of just when I occasionaly use it to activate the lock. Trying to cut down on apps that run the battery down. My previous lock had its own remote and did not interfear with my bluetooth headset, guess I will just have to work around the "who gets the bluetooth control" 😁
15 people found this review helpful